Guest Services Representative
About The Position
First impressions are everything! As a Guest Service Representative with Graves Hospitality you have the opportunity to create lasting memories for every guest, ensuring guest interactions are memorable and positive. The connections our guests experience will ensure their return time and time again. As a Guest Services Representative, you will Professionally and courteously answer phones and assist guests. Manage all guest check-ins and check-outs with a positive attitude. Provide knowledgeable information on dining, shopping, and attractions in the La Crosse Area. Help keep our hotel clean and inviting, ensuring that it is perfect for each guest. Greet guests that you encounter during your shift with a friendly smile. Be trained on Starbucks drinks The ideal candidate for this role possesses good English communication skills along with a desire to provide exceptional guest service. This position requires use of computers and technology and we do train. This job requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25-30 pounds. You will also lift or move up to 50 pounds occasionally. You must also be able to stand and walk for an entire shift and perform repetitive motions. Full time Associates are eligible for benefits and ALL Associates receive a significant discount on lodging from over 7000 Marriott Hotels world wide. Graves Hospitality is an EEO/AA/Disabled/Veterans Employer.
Requirements
- Good English communication skills
- Desire to provide exceptional guest service
- Use of computers and technology
- Continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25-30 pounds.
- Lift or move up to 50 pounds occasionally.
- Be able to stand and walk for an entire shift and perform repetitive motions.
Responsibilities
- Professionally and courteously answer phones and assist guests.
- Manage all guest check-ins and check-outs with a positive attitude.
- Provide knowledgeable information on dining, shopping, and attractions in the La Crosse Area.
- Help keep our hotel clean and inviting, ensuring that it is perfect for each guest.
- Greet guests that you encounter during your shift with a friendly smile.
- Be trained on Starbucks drinks
Benefits
- Full time Associates are eligible for benefits
- ALL Associates receive a significant discount on lodging from over 7000 Marriott Hotels world wide
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
