Guest Services Representative

Rumbling Bald on Lake Lure•Lake Lure, NC

12d

About The Position

The Guest Services Representative provides prompt and courteous service to both Members and guests assisting with guest pass requests, handling inbound calls and inquiries related to Rumbling Bald Lodging reservations, and offering concierge services including general information about Rumbling Bald’s various amenities and the surrounding area. This position ensures a smooth guest experience and plays an important role in delivering exceptional hospitality. This is a full-time, non-exempt position that requires availability on both weekdays and weekends. Scheduled hours will vary between 8:30 a.m. and 7:30 p.m., for a total of 40 hours per week. Benefits include health, dental, vision and life insurance, 401K, paid time off and access to Rumbling Bald amenities.

Requirements

Associate’s degree preferred; high school diploma required.
Minimum of 2 years’ experience in customer service.
Valid driver’s license required.
Proficient in Microsoft Excel and Word; comfortable navigating apps, software, and other advanced computer systems.
Highly organized with strong attention to detail.
Demonstrates a high degree of integrity and confidentiality.

Responsibilities

Answer and assist in-bound calls related to Rumbling Bald Lodging reservations.
Assist Members and guests with questions regarding the Guest Pass policy and process.
Create accurate and timely guest passes in accordance with Member requests.
Prepare guest arrival packets.
Make changes or cancellations to guest passes following Board approved policies.
Post and verify guest pass charges, ensuring accuracy of all postings, changes, and adjustments.
Respond promptly and thoroughly to guest pass inquiries and concerns.
Provide information about Rumbling Bald amenities, services, policies, area attractions, dining options, and directions.
Answer all phone calls, voicemails, and emails in a courteous and efficient manner.
Cross train as needed to develop a broader skillset and support other departments.
Foster effective communication and collaboration with fellow Associates and other departments.
Maintain the desk and lobby in a neat and organized manner.
Performs other related duties as directed by the Guest Services Supervisor.