Guest Services Representative
About The Position
The Guest Service Representative is responsible for providing the highest level of customer service to center members and the public, as it relates to the Life Center facility and membership information. The Guest Service Representative is responsible for overseeing the enrollment procedures and ongoing customer satisfaction and member retention. This position assists in sales and maintaining pro shop merchandise. This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation.
Requirements
- High School diploma required
- BLS Certified annually required within 90 days from date or hire or transfer. Effective 1/1/2021, existing incumbents with Heart Saver will be required to renew with BLS, all new hires effective this same date is required to have BLS.
- Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.
Nice To Haves
- Associate or Bachelor's degree preferred.
Responsibilities
- providing the highest level of customer service to center members and the public
- overseeing the enrollment procedures
- ongoing customer satisfaction and member retention
- assists in sales and maintaining pro shop merchandise
- participating in performance improvement efforts
- demonstrating a commitment to teamwork and cooperation
Benefits
- Generous Paid Time Off (PTO)
- Medical, Prescription Drug, Dental & Vision Insurance
- Retirement Plans with employer contributions
- Short-Term & Long-Term Disability Coverage
- Life & Accidental Death & Dismemberment Insurance
- Tuition Reimbursement to support your educational goals
- Flexible Spending Accounts (FSAs) for healthcare and dependent care
- Wellness Programs to help you thrive
- Voluntary Benefits, including Pet Insurance and more
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
