Guest Services Representative - Beau Rivage

MGM Resorts International • Folsom, CA

8d • $16 • Onsite

About The Position

Join our team as a Guest Services Representative. In this role, you'll assist guests over the phone with service requests, coordinate with various departments, and ensure every need is handled with care and efficiency. Work with a team that values reliability and service excellence. Apply now.

Requirements

• Must have a High School Diploma, GED, or equivalent.
• Must be 18 years old or older.
• 1+ year of prior relevant experience, high-volume call center or customer service experience, or an equivalent combination of education, training, and experience.
• Effectively communicate in English, both in written and oral forms.

Responsibilities

• Handle all incoming and outgoing calls in a courteous, efficient and enthusiastic manner as outlined by Company and Departmental standards while maintaining composure and tact throughout high volume of repetitive customer, coworker, and intra‐department interactions in a fast‐paced environment.
• Provide dispatch services for guest requests related to luggage assistance, room service orders, housekeeping amenities, wake‐up calls, check-outs, early arrivals and late departures, messages, paging, long-distance assistance, and other special services requested by guests or administrative personnel.
• Perform data entry for requested services in housekeeping, front desk, bell, limo, facilities, and room service.
• Inform guests of property functions and facilities upon request.
• Dispatch bell and limo runs in accordance with front service department policies and procedures.
• Ensure that customer requests are met and confirmed within the guidelines established by management.

Benefits

• Free meals in our employee dining room.
• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees