Guest Services Representative - FTE 1.0
About The Position
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. The Guest Services Representative is primarily responsible for providing courteous and respectful customer service to patients, visitors and staff in a professional manner. Responsibilities include assisting patients and guests to and from cars, courtesy vans, etc.; transporting patients; wheelchair recovery; wayfinding; calling taxi cabs and courtesy vehicles for patients and visitors; keeping patient loading zones clear; assisting with traffic control and being familiar with medical center resources. The position will have limited access to the electronic medical record to view patient room numbers and appointment locations.
Requirements
- A high school diploma or equivalent is required.
- Must be able to work independently and possess basic computer skills.
- Requires good communication, telephone and human relation skills to interact with patients, visitors and staff.
- Strong problem-solving skills are necessary.
- Must be able to adapt to unpredictable situations, demonstrate tact and diplomacy in stressful situations and utilize de-escalation techniques.
Nice To Haves
- Previous customer service experience in healthcare is preferred.
Responsibilities
- assisting patients and guests to and from cars, courtesy vans, etc.
- transporting patients
- wheelchair recovery
- wayfinding
- calling taxi cabs and courtesy vehicles for patients and visitors
- keeping patient loading zones clear
- assisting with traffic control
- being familiar with medical center resources
Benefits
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
