Guest Services Representative

Aston Carter • Orlando, FL

6d • $18 - $20 • Onsite

About The Position

Join our dynamic team in South Orlando as a Manager of First Impressions. We offer a full-time position with competitive pay and excellent benefits. Our company has been recognized by the Orlando Business Journal as one of Central Florida’s Best Places to Work for 15 consecutive years. In this role, you will manage the front desk operations, greet visitors, answer calls, schedule appointments, and handle various administrative tasks. You will ensure efficient communication and provide excellent customer service, maintaining a professional and welcoming environment. Proficiency in multitasking and organizational skills is essential for success in this role.

Requirements

• Excellent customer service and support skills.
• Strong phone etiquette.
• Proficiency in Microsoft Office, including Outlook.
• Data entry and administrative support skills.
• At least 3 years of related work experience.
• Strong written and verbal communication skills.

Nice To Haves

• Bilingualism, particularly in Spanish, is an asset.
• Ability to work both independently and as part of a team.
• Fast and accurate typing skills.
• Familiarity with general office equipment.
• Willingness to collaborate and work cooperatively with others.
• Capable of meeting tight deadlines.

Responsibilities

• Greet and welcome visitors in person or over the phone.
• Answer direct phone calls and send messages when necessary.
• Maintain employee and department directories and direct visitors accordingly.
• Manage and issue visitor badges, ensuring that security protocols are followed.
• Keep the reception area clean and organized, adhering to company policies.
• Handle administrative tasks such as faxing, copying, mailing, and filing.
• Distribute incoming and outgoing UPS/FedEx packages.
• Maintain and update both hard copy and electronic filing systems.
• Generate and format letters and other documents as needed.
• Input data into the system to maintain accurate and up-to-date records.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed