Part Time Guest Services Representative
About The Position
Our Part-Time Guest Services Representatives play a key role in creating meaningful, positive experiences for every guest who walks through our doors. This position is perfect for someone who enjoys helping people, staying organized, and being part of a supportive team. As the first and last point of contact for many of our guests, you’ll provide warm hospitality, assist with check-ins and check-outs, answer questions, and help make each stay memorable. Whether you’re greeting guests with a smile or offering helpful suggestions about the area, your kindness and professionalism help set the tone for their entire visit. This role works alongside our housekeeping, maintenance, and management teams to keep the hotel running smoothly and to ensure guests feel welcomed, valued, and cared for.
Requirements
- A warm, friendly personality and genuine desire to make guests feel at home.
- Customer service experience preferred, especially in hospitality—but we’re happy to train the right person.
- Reliable, punctual, and dependable, with consistent attendance and reliable transportation.
- Comfortable working part-time shifts, including evenings, weekends, and holidays as needed.
- Strong communication skills, both in-person and over the phone.
- Basic computer skills, with the ability to learn hotel and reservation systems.
- Ability to stay calm and professional during busy times or when assisting guests with concerns.
- Team-oriented, with a positive attitude and willingness to support coworkers.
- Able to stand for extended periods and perform light physical tasks (lifting up to 25 lbs, bending, reaching, etc.).
- Professional appearance and demeanor, representing WHM with kindness and hospitality.
- Legally authorized to work in the United States.
Responsibilities
- Greet guests with a warm, friendly attitude every time they approach the front desk.
- Assist with check-ins, check-outs, and reservations while following hotel processes.
- Answer phone calls with courtesy and direct guests as needed.
- Provide helpful information about the hotel and local area.
- Handle guest needs, questions, and concerns with patience and professionalism.
- Maintain a clean and organized front desk and lobby area.
- Work collaboratively with housekeeping and maintenance staff to ensure smooth operations.
- Follow cash-handling, safety, and guest service procedures.
- Support guests and team members during busy periods with a positive, can-do attitude.
- Your goal is simple: help every guest feel welcome, comfortable, and well taken care of.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
