Guest Services Representative - Part Time

Mall of America • Bloomington, MN

43d

About The Position

PURPOSE: To act as an ambassador of Mall of America and provide solutions and support to guests so they have a positive experience in and around the Mall.

Requirements

• Must be at least 16 years of age.
• Outstanding guest service skills.
• Excellent listening and written and verbal communication skills.
• Strong drive to provide excellent guest experiences and promote MOA LOVE! moments.
• Proficiency in Microsoft Office Suite.
• Basic computer literacy skills.
• Able to adapt to varying situations on a day-to-day basis.

Nice To Haves

• Previous guest service experience preferred.
• Previous cash handling experience preferred.

Responsibilities

• Provide all callers and visitors to the guest service locations with prompt and courteous service.
• Greet guests in a professional manner, uncover the guests’ needs, and problem solve with them.
• Assist guests with equipment rentals, Mall directions, and general questions about Mall of America.
• Assist guests with trip planning, including giving guidance about the Mall and surrounding area.
• Utilize all resources available to fully resolve guests’ concerns.
• Able to accurately perform cash handling procedures, including returns and other transactions, on Mall of America point of sale systems.
• Assist guests in-person at desks, on the phone, and online chat.
• Actively listen and respond to guest concerns while maintaining a professional and calm demeanor.
• Communicate clearly while working in a team environment.
• Ensure overall cleanliness and safety of the work area, equipment, and rentals.
• Follow Mall of America procedure to properly catalog and organize lost and found items.
• Switch and reprioritize tasks based on guest and business need.
• Persistently troubleshoot and problem solve while working on difficult tasks.
• Cross train with other Mall departments and regularly be assigned to assist as needed.
• Work a flexible shift, holidays, events, weekends, and high demand days.
• Other duties as assigned.

Benefits

• team member discounts
• free Nickelodeon Universe ride passes
• Teladoc
• Employee Assistance Program
• generous tuition reimbursement
• discounted Metro Transit pass
• medical, vision, dental, life insurance
• 401(k) match
• short term disability
• long term disability
• paid parental leave
• paid vacation

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees