Guest Services Representative

Adler Planetarium•Chicago, IL

3d•$18 - $18•Onsite

About The Position

The Adler Planetarium is seeking a Guest Service Representative to join our dynamic team located on Chicago's Museum Campus. This position fulfills multiple responsibilities: gate attending at the main box office and theaters; ticket sales at the accessible entrance; group processing; and orientation. This individual will also be responsible for:

Requirements

High School Diploma, GED, or equivalent years of relevant work experience required
One year of experience in a guest-facing role with cash handling responsibilities
Basic knowledge of service and ticketing systems.
Basic knowledge of G Suite and Microsoft Office Suite
Basic understanding of the Museum Campus and local attractions

Nice To Haves

One year of experience working in high-volume tourist attractions with cash handling responsibilities
Basic knowledge of the Gateway Galaxy Ticketing System
Intermediate understanding of the Museum Campus and local attractions

Responsibilities

Greet guests with a friendly demeanor and verify tickets, discounts, and admission eligibility.
Orienting groups on buses during intake and assisting with departure. Organizing and managing lunch space. Greeting and orienting groups to Planet Explorers and enforcing rules
Verifying and selling tickets at theaters, ushering guests, organizing seating, and ensuring guest safety.
Redeem and sell tickets accurately, conducting transactions.
Provide exceptional customer service to those contacting the museum.
Set up and display signage indoors and outdoors.

Benefits

7 to 25-hour workweek
Eligible to accrue up to 6 vacation days per year
3 sick days as of date of hire (can accrue up to 6.5 days per year)
Eligible to earn time and a half for working on any of the 7 Adler observed holidays
Flexible work arrangements
Paid Family Bereavement Leave & Jury Duty
Paid Parental Leave
Commuter flexible spending account
403B plan with Adler match
Adler's match is 100% vested immediately
Eligible to enroll as of the date of hire
Resources to help address emotional, legal, and financial issues
Face-to-face, telephonic, and web-based services
Free subscription to the Calm Premium app
Employee Loan Program
Discount On-Site Parking Program
Free Entrance to Chicago area museums and cultural institutions