Guest Services Representative
About The Position
The Guest Services Representative reports to the Manager of Guest Services. Under general supervision, the Guest Services Representative covers inpatient and outpatient House Concierge units and information services areas. In addition, this role provides a high level of customer services while offering support and quality services to meet the needs of the patients, patient family members, visitors, guest and nursing/clinical team members. In order to achieve optimal satisfaction for all customers, this position ensures patient comfort and facilitates hotel accommodations, access to Chaplin and community social services for patients, family members and visitors. The Guest Services Representative also functions as the liaison between the patients, family members, visitors, guests and the clinical team members within the department. Entity Medical University Hospital Authority (MUHA)
Requirements
- High School Degree or Equivalent
- 0-6months Work Experience
Responsibilities
- Effectively assists patients in multiple areas by covering inpatient and outpatient Concierge units and information services areas.
- Professionally greets visitors and patients upon arrival.
- Ascertains patients’ and or visitors’ needs and directs them accordingly
- Demonstrates a commitment to problem resolution by embracing a creative approach and focusing on efficient and effective solutions to promote the desired outcomes.
- Meets key performance metrics for area and demonstrates compliance with policies/processes and Performs other duties as assigned
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
