Guest Services Representative I - Seasonal
About The Position
We are looking for a select group of individuals to join our team as Guest Services Representatives for the upcoming spring and summer season. This seasonal role offers a chance to be part of an exciting museum environment, providing exceptional service to our guests during this limited time period. If you’re passionate about creating memorable experiences and eager to contribute to our museum operations, we’d love to hear from you! JOB SUMMARY Guest Service Representatives I are responsible for overseeing the daily operations of the museum, exhibits, experiences, and events, ensuring the highest standards of guest service are maintained. As the first point of contact for guests, they provide hands-on learning opportunities and are integral to the overall guest experience. In addition to operating exhibits, they actively contribute to the museum's educational mission, utilizing inquiry-based informal STEM education to engage guests with scientific concepts. Guest Service Representatives foster a dynamic and interactive learning environment by encouraging curiosity and sparking discussions around STEM topics to inspire a deeper understanding of science. Candidates should be outgoing, enthusiastic, passionate about the museum’s mission, and driven to succeed.
Requirements
- High School Diploma or equivalent.
- Minimum 2-3 years previous customer service experience in a museum or hospitality setting is preferred.
Nice To Haves
- Experience using inquiry-based approaches to learning.
- Experience giving tours or presentations in an educational setting.
- Previous work in a museum or cultural institution setting is preferred.
Responsibilities
- Provide exceptional guest service by engaging guests with respect and enthusiasm, ensuring a welcoming and informative experience.
- Lead engaging conversations about exhibit content with diverse groups, adapting communication and content to suit the age, background, and interests of each guest for a personalized experience.
- Apply informal science education techniques based on team training, offering hands-on demonstrations and interactive activities to deepen guest understanding of exhibit content.
- Respond promptly to guest inquiries and needs, tailoring interactions to be both educational and engaging while enhancing the overall learning experience.
- Operate, maintain, and troubleshoot exhibits, ensuring they are powered on, fully functional, and visually appealing throughout the day.
- Perform regular checks and minor repairs, reporting any technical issues and submitting trouble tickets as needed.
- Ensure exhibits and surrounding areas are clean, organized, and well-maintained, presenting a professional and inviting environment for guests.
- Monitor exhibit readiness, keeping displays in optimal condition and ensuring all areas are safe, tidy, and visually engaging.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
