Guest Services Rep Holiday Inn Express Columbia, SC

Hotel Equities • Columbia, SC

2d • $13 - $15

About The Position

The Guest Services Representative plays a crucial role in ensuring a positive experience for all guests at the Holiday Inn Express Columbia, SC Two Notch Road. This position is responsible for managing guest inquiries, resolving issues, and providing information about the hotel and its services. The representative will act as the first point of contact for guests, setting the tone for their stay and ensuring their needs are met promptly and efficiently. By fostering a welcoming environment, the Guest Services Representative contributes to the hotel's reputation and guest satisfaction. Ultimately, this role is vital in creating memorable experiences that encourage repeat visits and positive reviews.

Requirements

• High school diploma or equivalent.
• Previous experience in customer service or hospitality.
• Strong verbal and written communication skills.
• Ability to work flexible hours, including weekends and holidays.

Nice To Haves

• Experience in the hospitality industry, particularly in a front desk role.
• Familiarity with hotel management software and reservation systems.
• Multilingual abilities to assist a diverse range of guests.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a smooth check-in process.
• Respond to guest inquiries and requests in a timely and professional manner.
• Handle guest complaints and resolve issues to ensure guest satisfaction.
• Provide information about hotel amenities, local attractions, and services.
• Maintain accurate records of guest interactions and transactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees