Guest Services & Player Rewards (GSPR) Shift Manager

Jake's 58 • Islandia, NY

5d

About The Position

Core Responsibilities: Support Manager with overseeing the daily operations of guest service and player rewards staff during assigned shifts. Ensure staff compliance with all regulatory guidelines, submissions, policies, and procedures. Provide leadership, guidance, and support to Guest Service and Player Rewards Representatives. Monitor staffing and scheduling needs to maintain efficient coverage. Implement promotions, giveaways, and special events as directed by the Sr. Director of Marketing. Investigate and resolve guest complaints and issues in a timely manner; report outcomes to upper management. Maintain confidentiality of guest interactions and records. Assist in training, coaching, and evaluating staff; provide feedback and corrective action as needed. Support team performance in alignment with organizational goals and vision. Perform other duties as assigned by management.

Responsibilities

• Support Manager with overseeing the daily operations of guest service and player rewards staff during assigned shifts.
• Ensure staff compliance with all regulatory guidelines, submissions, policies, and procedures.
• Provide leadership, guidance, and support to Guest Service and Player Rewards Representatives.
• Monitor staffing and scheduling needs to maintain efficient coverage.
• Implement promotions, giveaways, and special events as directed by the Sr. Director of Marketing.
• Investigate and resolve guest complaints and issues in a timely manner; report outcomes to upper management.
• Maintain confidentiality of guest interactions and records.
• Assist in training, coaching, and evaluating staff; provide feedback and corrective action as needed.
• Support team performance in alignment with organizational goals and vision.
• Perform other duties as assigned by management.

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed