Guest Services Pastor - Central Scottsdale

Christ's Church of the Valley•Scottsdale, AZ

About The Position

The Guest Experience Pastor ensures an exceptional, seamless, and consistent experience for every guest—from street to seat. The Guest Experience Pastor leads all aspects of the weekend guest experience, oversees volunteer teams, executes campus events, and helps support the campus with pastoral care needs.

Requirements

Alignment with our CORE Values & Staff Fundamentals
Commitment to Excellence – We bring our best, every time. Excellence honors God and moves people.
Heart for Evangelism – We will risk it all to reach one more. Jesus’ last command is our priority.
Radical Generosity – We steward all things with open hands. The God who owns it all, gave it all.
Integrity – We commit to zero gap between what we say and do. Jesus modeled integrity in EVERYTHING.
Servant Attitude – We put others before ourselves. If serving is beneath you, leading is beyond you.
Teamwork – We are fiercely committed to the power of teams. Jesus chose to work with a team. So will we.
Agreement with our CORE Commitments
Must support the vision & mission of CCV.
Must be/become an ACTIVE MEMBER of CCV
Must regularly ATTEND WORSHIP with their family
Must be an active participant in a CCV Group and consistently tithe
Demonstrated maturity as a Christ follower
Customer Focus – Dedicated to exceeding the expectations of internal and external customers.
Interpersonal Skills – relates well to all kinds of people and builds effective relationships, communicates effectively both interpersonally and corporately.
Drive for Results – Steadfastly pushes self and others for results. Is action-oriented and displays focus, passion & initiative. Takes appropriate action when something needs to be done.
Self-Development – Committed to improvement, seeks constructive criticism, understands strengths and weaknesses
Drive for Results- Is action-oriented and takes initiative. Ability to identify and solve problems.
Experience successfully managing/leading a team
Experience leading others to Christ
Able to work a flexible schedule including Saturdays & Sundays
Ability to lift a minimum of 50 lbs.

Nice To Haves

Degree in Biblical Studies is helpful
Experience working in Ministry is preferred but not required
Minimum 2 years of customer service experience is preferred but not required

Responsibilities

Volunteer Leadership: recruit, onboard, schedule, train, develop, and pastor volunteers and service leads for guest experience.
Consistently meet with volunteers on their spiritual health and growth, leadership, and overall engagement in CCV
Ensure volunteers have the necessary supplies for their shift
Schedule volunteers to execute weekend experiences, event set up and tear down, and campus care.
Utilize the Serve Toolbox within ROCK to properly schedule, train and communicate essential information, development and training
Plan for and execute the weekend experience, aligning both the physical environments and the volunteers to create a “WOW” experience from street to seat
Ensure excellence in all physical environments—interior, exterior, signage, seating- by inspecting and providing general facility maintenance and cleaning.
Execute and maintain structured cleaning plans including event pass-through, post-event cleaning, and deep cleaning rhythms.
Trash management and removal for services and special events. Maintain the appearance of the area and its cleanliness.
Set up for all events and weekend experiences- inspect rooms and buildings prior to events and make sure all needs are met including temperature settings, doors and access, room configurations, and last-minute needs and details.
Partner with campus teams to execute events with excellence including Adult Ministry events, Next Gen events, and Next Steps experiences.
Input weekly attendance from all services
Track ministry goals & objectives for the year
Track ministry volunteer engagement and encourage Next Steps for all team members
Provide Pastoral care to the people as needed. This includes, but is not limited to weddings, funerals, baptisms, hospital/hospice calls, and family dedications.
Leverage the ministry resources to support members of your area of ministry
While most of the time you will be caring primarily for the people in your area of responsibility, it is understood that Pastoral Care is to be a “team effort” and therefore you may be asked to help people in other areas as needed.