Guest Services Lead - Sol Duc Hot Springs

Aramark

9h • $19 - $19 • Onsite

About The Position

The Guest Services Lead supports daily guest-facing operations at Sol Duc Hot Springs, serving as a working lead for the front desk, pool check-ins, and retail services. This role provides on-the-floor leadership, supports guest service staff during peak periods, assists with training and coverage, and helps ensure a smooth, welcoming, and efficient guest experience across all points of service.

Requirements

• Prior guest services, front desk, retail, or hospitality experience required
• Strong customer service and communication skills
• Ability to multitask and stay calm in a fast-paced, high-volume environment
• Comfortable handling cash and point-of-sale systems
• Dependable, adaptable, and team-oriented
• Ability to stand for extended periods and work indoors and outdoors as needed
• Flexible availability, including weekends, holidays, and peak seasonal periods

Nice To Haves

• Lead, senior, or key-holder experience strongly preferred

Responsibilities

• Serve as a lead presence for front desk, pool admissions, and retail operations
• Greet guests, answer questions, and provide accurate information about lodging, pool schedules, policies, and resort amenities
• Process hotel check-ins and check-outs, pool reservations and wristbands, retail sales, and campground transactions
• Assist with cash handling, balancing drawers, and following established cash control procedures
• Support daily shift operations by guiding Guest Service Attendants and stepping in as needed during high-volume periods
• Help train new Guest Services staff on systems, procedures, and guest service standards
• Monitor guest flow and assist with line management to maintain a positive guest experience
• Address basic guest concerns and escalate more complex issues to the Guest Services Supervisor or Manager on Duty
• Ensure front desk, pool entry, and retail areas remain clean, organized, and properly stocked
• Follow all safety, security, and National Park Service guidelines
• Model excellent customer service and teamwork at all times

Benefits

• Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
• Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.
• Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees