Guest Services Lead Custodial Representative

Dallas Zoo Management•Dallas, TX

114d•Onsite

About The Position

Guest Services is a fast paced, multi-faceted team responsible for a variety of guest experiences, public events, revenue collections at parking, ticketing/admissions, and other general operation needs at the Dallas Zoo. The appearance of the Zoo grounds and buildings, including restrooms, contributes greatly to the guest experience. This position is a team-lead, park aesthetics-focused role that coordinates and performs multi-skilled custodial work on the grounds, buildings and other areas of the Dallas Zoo including: trash cleanup, recycling, and event setup/strike, while maintaining high-quality cleanliness standards. This position reports directly to the Park Services Manager and their duties will be performed both indoors and outdoors.

Requirements

Must have 1 year customer or guest service experience.
Must have 1 year janitorial, grounds keeping or custodial type experience.
Must receive DZM internal forklift certification within six months of hire date.
Must have excellent customer service, communication and interpersonal skills.
Must be able to communicate effectively with customers and team members.
Must be flexible, reliable and a self-motivated team player.
Must have a high school diploma or GED.
Must be able to operate all necessary equipment to perform the job.
Must be able to follow oral and written instructions.
Must be able to communicate effectively both orally and in writing.
Must be able to walk, stand for extended time, sit, kneel, stoop, crawl, twist, reach above head, pull bend, climb stairs and ladders, and lift/carry up to 75lbs.
Must be able to work weekends, holidays and some evenings.
Must be able to actively work outdoors in inclement weather.
Must be able to work as part of a team and independently to achieve positive results.
Ability to demonstrate a welcoming and cooperative demeanor toward guests, staff, and volunteers.
Must have a valid drivers license to operate Zoo vehicles.

Responsibilities

Ensure that guests receive outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid knowledge and all other aspects of customer service.
Coordinate daily activities of custodial team members and mentor staff; activities to include event set-up and take-down and daily custodial tasks.
Ensure park pathways, sidewalks and roadways are clean and litter free and assist Park Services Manager in weekly park audits.
Conduct on-the-job training for new custodial staff
Perform shift work to ensure restrooms, indoor areas, and meetings spaces are clean and welcoming to guests and staff.
Correctly and efficiently clean assigned areas including windows, toilets, sinks, and floors.
Perform custodial and light maintenance tasks without immediate supervision.
Correctly operate a variety of vehicles and heavy equipment including but not limited to forklifts, leaf blowers/vacuums, power washers, and hand/power tools for desired park aesthetics results.
Provide Zoo and animal information including show times, keeper talks, way finding directions, etc.
Assist guests and manage crowds for overall safety and pleasant experiences for guests.
Maintain an orderly appearance in work and storage areas.
Develop safe work habits, observe DZM safety guidelines, and contribute to safety of self and others.
Observe DZM animal care and guest service guidelines when performing duties.
Contribute to broader departmental objectives and perform other duties as assigned.