Guest Services Intern

Green Bay Packers, Inc. and its subsidiaries • Green Bay, WI

2d • Onsite

About The Position

This position will assist the department in providing legendary service to exceed the expectations of all Lambeau Field guests and internal team members. This is a paid internship and entails full-time weekdays (40+ hours). The intern is required to work all home games (pre-season, regular season and post-season), training camp and specified events such as annual Shareholders Meeting, concerts, and Family Night. Intern may be asked to work nights, holidays and weekends as needed.

Requirements

• Passion for providing legendary experiences and exceeding guest expectations.
• Undergraduate studies in hospitality or related fields.
• High level of customer service experience.
• Effective communication and organizational skills.
• Problem solver, proactive self-starter, and multi-tasker.
• Work independently and as part of a large group/team setting (upwards of 200 employees).
• Proficient in Outlook, Excel, Word, Power Point, and Microsoft Teams.
• Available to work non-traditional hours including evening, weekends, holidays and gamedays.

Responsibilities

• Assists with operations at Atrium, administrative, reception/switchboard, Titletown Tech desks, and event greeter operations.
• Supports preparation of gameday staff job fairs, seasonal training, and new-hire onboarding.
• Assists with coordinating gameday staff communications, gameday scheduling, employee response tracking, informational resources and gameday credentialing process.
• Supports staffing efforts needed for organizational events such as the Annual Shareholders Meeting, Hall of Fame Banquet, concerts, and training camp.
• Assists with training camp preparations and operations.
• Distributes department information needed for daily operations.
• Assists with emergency procedures, first aid and medical as needed and as directed by Packers Security.
• Performs other job-related duties and special projects as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed