Guest Services Intern
About The Position
The Guest Services Intern plays an important role in creating a welcoming and efficient environment for guests and staff by supporting daily operations, meeting services, and event coordination. Reporting to the Manager, Venue and Guest Services, this position helps maintain high service standards. The intern will assist with greeting visitors, wayfinding, preparing meeting spaces, and responding to guest needs, while also supporting initial venue rental inquiries and collaborating with colleagues across departments. This role offers hands-on experience in hospitality and venue operations, providing valuable learning opportunities in event management, customer service, and professional communication.
Requirements
- At least 18 years of age.
- Currently pursuing a bachelor’s degree in hospitality, event management, or a related field.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and willingness to learn new software packages.
- Ability to collaborate effectively and adapt in a fast-paced environment.
- Ability to work some evening and nighttime hours.
Responsibilities
- Serve as a warm, professional, and welcoming presence for all guests.
- Provide wayfinding support and direct visitors to meetings, events, and resources.
- Respond to guest requests with flexibility and attention to detail, including water, coffee, AV assistance, and meeting materials.
- Assist with setup and reset of meeting spaces for 400+ events annually, ensuring rooms are ready and clean to Foundation standards.
- Support seating arrangements, signage, and AV preparation.
- Provide timely responses to last-minute meeting or event needs.
- Serve as the first point of contact for prospective clients and partners interested in venue rentals.
- Collect and share lead details with the Real Estate team for follow-up.
- Provide accurate information on venue amenities and availability using TCF standard marketing materials.
- Maintain and restock guest-facing supplies, including coffee, water, and meeting materials.
- Monitor meeting spaces and report facility or AV issues as needed.
- Partner with Real Estate team members to ensure all spaces remain safe, accessible, and inviting.
- Work closely with all colleagues at The Foundation to deliver a seamless guest experience.
- Always represent the Foundation with professionalism and a customer-first mindset.
- Perform other guest services-related tasks as assigned.
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What This Job Offers
Career Level
Intern
Number of Employees
51-100 employees
