Guest Services Event Staff | Part-Time | Iowa Events Center

Oak View Group•Des Moines, IA

4d•$12•Onsite

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary A Guest Service Attendant is an on-call, per event employee who will act as primary provider of direct service to guests as they are entertained at the Iowa Events Center. They are responsible for providing a safe environment for our guests and ensuring all service needs are met. Guest Service Attendants will work in positions as needed including; usher, ticket taker, suite staff and door guards. This role will pay an hourly rate of $12.00 For Part-Time roles: Benefits: 401(k) savings plan and 401(k) matching. This position will remain open until April 10, 2026.

Requirements

High school diploma or equivalent preferred
Must have a demonstrated ability to function in a fast paced, high-pressure environment
Customer service experience and exceptional customer service, communication skills.
Comfortable working with the public with an outgoing and friendly personality
Ability to communicate clearly and concisely in the English language
Ability to work both independently and as part of team, remaining flexible in your role
Ability to work flexible schedule including long hours, nights, weekends and holidays.
Ability to work the majority of Arena events at the Iowa Events Center.

Responsibilities

Provide exceptional customer service and assistance to all guests
Greet and scan tickets as guests enter the building
Greet and usher guests to their seats.
Provide directional assistance to guests throughout facility
Control and monitor all access to all restricted areas for events
Provide a safe and secure environment for the Iowa Events Center
Report actual/suspected violations of IEC policies, procedures, rules or regulations to your supervisor.
Complete an incident report on a timely basis, as required
Ensure emergency exits are clear at all times, and assist guests with special needs exit safely
Act as a member of the emergency evacuation team by directing guests to emergency exits
Move around to various positions/locations as event needs
Hand out materials to guests as needed for events
Follow all event procedures and safety standards
Provide excellent customer service assistance to all clients
All other duties assigned by Guest Services Manager or Supervisor