Guest Services Event Staff | Part-Time | Iowa Events Center
About The Position
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview A Guest Service Attendant is an on-call, per event employee who will act as primary provider of direct service to guests as they are entertained at the Iowa Events Center. They are responsible for providing a safe environment for our guests and ensuring all service needs are met. Guest Service Attendants will work in positions as needed including; usher, ticket taker, suite staff and door guards. This role will pay an hourly rate of $13.00 For Part-Time roles: Benefits: 401(k) savings plan and 401(k) matching. This position will remain open until April 10, 2026.
Requirements
- High school diploma or equivalent preferred
- Must have a demonstrated ability to function in a fast paced, high-pressure environment
- Customer service experience and exceptional customer service, communication skills.
- Comfortable working with the public with an outgoing and friendly personality
- Ability to communicate clearly and concisely in the English language
- Ability to work both independently and as part of team, remaining flexible in your role
- Ability to work flexible schedule including long hours, nights, weekends and holidays.
- Ability to work the majority of Arena events at the Iowa Events Center.
Responsibilities
- Provide exceptional customer service and assistance to all guests
- Greet and scan tickets as guests enter the building
- Greet and usher guests to their seats.
- Provide directional assistance to guests throughout facility
- Control and monitor all access to all restricted areas for events
- Provide a safe and secure environment for the Iowa Events Center
- Report actual/suspected violations of IEC policies, procedures, rules or regulations to your supervisor.
- Complete an incident report on a timely basis, as required
- Ensure emergency exits are clear at all times, and assist guests with special needs exit safely
- Act as a member of the emergency evacuation team by directing guests to emergency exits
- Move around to various positions/locations as event needs
- Hand out materials to guests as needed for events
- Follow all event procedures and safety standards
- Provide excellent customer service assistance to all clients
- All other duties assigned by Guest Services Manager or Supervisor
Benefits
- 401(k) savings plan
- 401(k) matching
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
