Guest Services Event Staff
About The Position
As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere
Requirements
- Must be at least 18 years of age.
- Previous experience in a customer service role preferred.
- Exceptional guest and client service capabilities and interpersonal skills. Outgoing and friendly personality required.
- Ability to work independently and remain flexible.
- Ability to remain diplomatic and provide exceptional guest service in solving guest situations and answering inquiries.
- Ability to stand, sit, walk, and climb stairs. Employee is occasionally required to lift 10 lbs, unaided.
Responsibilities
- Provide exceptional customer service to all guests
- Greet guests and collect tickets as they enter the building or section assigned
- Ensure guest compliance with outside food/beverage and camera building policies
- Usher guests to their seats and provide directional assistance throughout facility
- Monitor guest conduct and provide assistance to guests
- Assist in providing a safe and secure environment for IEC
- Report any unsafe equipment or situations to supervisory staff immediately
- Perform crowd control management functions
- Act as a member of the emergency evacuation team by directing guests to emergency exits
- Monitor emergency exits and assist guests with special needs
- Move around to various positions/locations as event needs
- Hand out materials to guests as needed for events
- Follow directions for all event procedures and safety standards
- Provide excellent customer service assistance to internal and external client
Benefits
- 401(k) savings plan
- 401(k) matching
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
