Guest Services Event Staff | Part-Time | Centene Community Ice Center

Oakview Group•Maryland Heights, MO

69d•$15

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary All Guest Services team members play a vital role at the Saint Louis Music Park and Centene Community Ice Center, as they are the first point of contact when a guest enters the building. As a representative of the facilities, a friendly greeting attached to a smiling face goes a long way in helping our guests enjoy their visit and make memories that will last a lifetime. Providing top notch customer service is your responsibility. You will be essential in creating a safe and memorable experience for all guests. Perfect for college students, teachers and retirees. About the Venue Saint Louis Music Park is a 4,500-seat outdoor venue that hosts concerts, festivals, corporate events, and more. Performers have included Alicia Keys, Machine Gun Kelly, The Avett Brothers, 5 Seconds of Summer, Jack White, BUSH, Benson Boone and many more. It offers an intimate outdoor amphitheater experience and boasts a fan-centric pavilion featuring food trucks, picnic tables, yard games, and more. Centene Community Ice Center is a state-of-the-art facility designed for hockey programming that is curated for all ages and skill levels. It houses three sheets of ice year-round and also features an outdoor rink for use in winter months. It is the official practice facility for the St. Louis Blues of the National Hockey League (NHL) and serves as the home rink for Lindenwood University (NCAA DI). Alongside hockey development programs, the facility also offers freestyle skating and daily public skate sessions providing a unique experience for locals to get on the ice.

Requirements

Demonstrated ability to follow instructions and work in a fast-paced environment.
Must have strong verbal skills.
Ability to handle stressful situations.
Must be able to work a flexible schedule including weekends and nights.
Must be able to lift 10-15 pounds.
Must be able to tolerate exposure to multiple external elements, extensive walking through the venue including steps, exposure to loud noises, and standing for long periods of time.

Nice To Haves

Previous experience in a customer service-based industry is welcomed.
Previous experience within a sports, entertainment, or related field is welcomed.

Responsibilities

Proactively welcome guests and answer questions.
Identify opportunities to create memorable experiences for guests.
Perform thorough ticket checks and scans to ensure valid access into facilities and other ticketed areas.
Provide directions to ticketed seats and other facility locations.
Preventing guests from moving from one seat to the next.
Respond to and/or escalate guest complaints, concerns, and compliments.
Assist guests with reasonable requests for accommodation, including but not limited to wheelchair escort services.
Maintain clear portals, aisles, and access paths for guests, staff, and emergency services.
Effectively communicate safety and security measures.
Reports any suspicious activity to supervisors and/or management. Monitoring your section for additional and continuous assistance.
Perform other duties and responsibilities as assigned.
Assist with potential chair strikes at end of evening.