Guest Services Event Staff | Part-Time | Centene Community Ice Center

Oak View Group•Maryland Heights, MO

7d•$15•Onsite

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet . Overview All Guest Services team members play a vital role at the Saint Louis Music Park and Centene Community Ice Center, as they are the first point of contact when a guest enters the building. As a representative of the facilities, a friendly greeting attached to a smiling face goes a long way in helping our guests enjoy their visit and make memories that will last a lifetime. Providing top notch customer service is your responsibility. You will be essential in creating a safe and memorable experience for all guests. Perfect for college students, teachers and retirees. This role will pay an hourly wage of $15.00. Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Requirements

Demonstrated ability to follow instructions and work in a fast-paced environment.
Must have strong verbal skills.
Ability to handle stressful situations.
Must be able to work a flexible schedule including weekends and nights.
Must be able to lift 10-15 pounds.
Must be able to tolerate exposure to multiple external elements, extensive walking through the venue including steps, exposure to loud noises, and standing for long periods of time.

Nice To Haves

Previous experience in a customer service-based industry is welcomed.
Previous experience within a sports, entertainment, or related field is welcomed.

Responsibilities

Proactively welcome guests and answer questions.
Identify opportunities to create memorable experiences for guests.
Perform thorough ticket checks and scans to ensure valid access into facilities and other ticketed areas.
Provide directions to ticketed seats and other facility locations.
Preventing guests from moving from one seat to the next.
Respond to and/or escalate guest complaints, concerns, and compliments.
Assist guests with reasonable requests for accommodation, including but not limited to wheelchair escort services.
Maintain clear portals, aisles, and access paths for guests, staff, and emergency services.
Effectively communicate safety and security measures.
Reports any suspicious activity to supervisors and/or management.
Monitoring your section for additional and continuous assistance.
Perform other duties and responsibilities as assigned.
Assist with potential chair strikes at end of evening.