Guest Services Director

Indian Rocks Church•Largo, FL

About The Position

The Guest Services Director is responsible for creating a welcoming, engaging, and spiritually supportive environment for guests and members attending Indian Rocks Church. This role oversees all aspects of the guest experience, ensuring every person feels connected. Responsibilities include leading a large team of volunteers, implementing systems for hospitality, and fostering a culture of welcome that reflects the Mission and Vision of Indian Rocks Church. Must give testimony and evidence of a personal relationship with Jesus Christ and sense the call of God to a serving ministry. Develop, direct and communicate the vision, mission, and ministry of the church through the Guest Services, in cooperation with the multiple ministries, committees, and membership of the church. Recruit, develop and direct volunteers and Guest Services leads for all Indian Rocks campuses, making sure that each person finds a place to belong, grow, and serve. Coordinate and direct guest services for all global events at Indian Rocks (ex. Sunday mornings, Wednesday nights, Leadership Rallies, Beach Baptisms, Jamboree, Christmas Musical, etc.) Create and lead a comprehensive guest services strategy that embodies our Mission and Vision. Ensure a consistent, high-quality experience across all services, and events. Lead initiatives to track and improve guest engagement, assimilation, and retention. Collaborate with ministry departments (Kids, Worship, Communications, etc.) to ensure seamless operations. Work in cooperation with all levels of management, support staff, personnel, church leaders, volunteers, members and guests to fulfil the mission of Indian Rocks. Administer the work of the ministry programs by encouraging positive teamwork and mutual support of the Mission Statement of Indian Rocks. Provide leadership and nurture team members and other staff personnel within the departments and outreach ministries of the church.

Requirements

Must give testimony and evidence of a personal relationship with Jesus Christ and sense the call of God to a serving ministry.
Education: Must have completed or be actively pursuing a College and/or seminary degree desired for ministry work.
Experience: Must have a verifiable experience working in guest services/hospitality.
Proven leadership ability to motivate, lead, and impact members and prospects to work with a multi ministry church staff to meet the mission of Indian Rocks and to oversee and direct the paid and volunteer staff providing leadership and accountability consistent with church policies and procedures.
Must know how to manage large groups and have ministry experience needed to interact with an organizational staff including Pastors, Directors, Managers, Supervisors, operating support personnel, church members and volunteers, and the community at large.
Must be proficient in and able to: Prioritize, develop, and communicate realistic action plans.
Delegate work assignments, oversee timelines and progress.
Provide performance feedback.
Ability to communicate effectively through written and verbal direction.
Cultivate an ongoing cooperative relationship between church, school, membership and community
Demonstrate a consistent Christian lifestyle as referenced by the: Mission Statement of Indian Rocks Statement of Faith of Indian Rocks Leadership Guidelines of Indian Rocks
Must be an active member of Indian Rocks as defined below: Regular attendance in worship services Regular attendance/involvement in an Indian Rocks Connection Group or Small Group Committed to systematic stewardship and faithful in tithing.

Responsibilities

Creating a welcoming, engaging, and spiritually supportive environment for guests and members
Overseeing all aspects of the guest experience
Leading a large team of volunteers
Implementing systems for hospitality
Fostering a culture of welcome
Developing and communicating the vision, mission, and ministry of the church through Guest Services
Recruiting, developing, and directing volunteers and Guest Services leads
Coordinating and directing guest services for all global events
Creating and leading a comprehensive guest services strategy
Ensuring a consistent, high-quality experience across all services and events
Leading initiatives to track and improve guest engagement, assimilation, and retention
Collaborating with ministry departments to ensure seamless operations
Working in cooperation with all levels of management, support staff, personnel, church leaders, volunteers, members, and guests
Administering the work of the ministry programs by encouraging positive teamwork and mutual support
Providing leadership and nurturing team members and other staff personnel