Guest Services Coordinator- Evening and Weekends
Jefferson Health Plans•Stratford, CA
•Onsite
About The Position
The Guest Services Coordinator serves as the primary visitation representative for hospital patients, providing empathy and support to patients and their families. This role involves proactively addressing any concerns that arise, encouraging teamwork, building positive relationships, and cultivating a supportive patient care environment.
Requirements
- Ability to read and communicate in the English language
- 3 – 5 years of prior customer service experience
- People-oriented, personable, friendly person who is able to work with everyone
- Must be organized
- Able to do multiple tasks
- Be flexible
- Able to travel among the hospital sites
Nice To Haves
- High School graduate or equivalent
- College experience or higher education
Responsibilities
- Act as the primary visitation representative for hospital patients
- Empathize with patients and their family
- Proactively manage any identified concerns
- Promote teamwork
- Foster relationship building
- Foster a positive patient care atmosphere
Benefits
- Medical insurance (including prescription)
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits (access to group rates on insurance and discounts)
- Tuition discounts at Thomas Jefferson University (after one year of full time service or two years of part time service)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
