Evening and Weekend Services Coordinator

James Madison University • Harrisonburg, VA

1d

About The Position

The James Madison University Libraries seeks applicants for an Evening and
Weekend Services Coordinator position to join the Music Library team and Access
& User Services (AUS) department. Access & User Services (AUS) is a newly
reorganized department comprised of three experienced teams - Access & Delivery,
Library & Information Services, and the Music Library.

The successful candidate will join a team dedicated to offering high-quality
services to JMU and the local community. As a member of the Music Library team,
the position will primarily supervise the service desk located in the Music
building and will regularly work hours with the Library & Information Services
team in different locations.

This position works to maintain a shared standard of service at all service
points, as well as respond effectively to diverse user needs. This position also
helps support the part-time and student employees in the Music Library.

This is a full-time, 40 hours per week position with benefits.

Normal work shifts for this position will align with later operations and
closing procedures for our buildings. When classes are in session, a typical
schedule would be Monday-Thursday 10:30AM-7:30PM and Fridays 11:30AM-8:30PM.
During Final Exams, summer, and intersession periods, work hours will shift
earlier or later in alignment with operating hours. Therefore, flexibility with
work schedules is necessary to reflect the shifts in operations. Shifts will
occur in both the Music Library and other JMU library service locations; routine
travel between locations is an expectation.

Requirements

• Evidence of strong organizational skills with the ability to thoughtfully and effectively plan, implement, and oversee daily workflow tasks and projects.
• Evidence of providing outstanding customer service to a broad constituency in a professional and positive manner.
• Ability to work independently and as a member of a team in a dynamic, collegial, and collaborative environment.
• Demonstrated commitment to building environments that are accessible and welcoming.

Nice To Haves

• Excellent supervisory skills, such as the ability to delegate effectively and to consistently uphold policies and standards of service across multiple service points.
• Strong proficiency with Microsoft Office applications and familiarity with both Windows and Mac operating systems.
• Experience working in a higher education setting.
• Knowledge of library services.
• Music knowledge or experience, ability to read music.

Responsibilities

• Help oversee the provision of front-line library services for a broad group of users. Work service point shifts as a member of the AUS department and participate in cross-training within the department. Ensure that daily workflow reporting is complete and accurate. Ensure safe, appropriate use of public spaces, including implementing safety and policy protocols.
• Maintain an awareness of circulation processes and collections workflows. Support the use of the circulating collections, answer questions, and troubleshoot technology as appropriate.
• Help supervise a team of part-time and student employees during work shifts. Communicate clearly and effectively with employees, delegate tasks appropriately, and coordinate staffing coverage to fill vacant evening and weekend shifts. Assist with training documentation and implementation. Provide guidance and support and serve as a means of quality control by communicating and enforcing standards of behavior and job performance to contribute to an accessible and welcoming work environment.
• Actively coordinate with Music Library Services Manager and other AUS department members to report issues, give direction, and ensure that closing procedures and workflows are covered on a daily basis.
• Participate in organizational meetings to assist with coordination and planning of operations, as well as overall Libraries’ culture.
• Assist with additional projects and activities, as needed.

Benefits

• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees