Guest Services Coordinator

Hilton Grand Vacations • Honolulu, HI

2d • $26

About The Position

Guest Service Coordinators are responsible for providing outstanding service to both internal and external customers as well as maintaining the reception and refreshment area within Sales Gallery organized. You will support our Sales and Marketing departments by handling policies and qualifications while processing multiple offices by assigning agents with guests for Hilton Grand Vacations vacation ownership sales presentations. The ability to multi-task with a smile, be a great teammate, and be proficient in different systems are critical to this position. Here's why you'll love it here! We offer an excellent benefits package to our full-time Team Members that include: Hourly Pay: $26.00 OPT (Optional Practical Training) status is accepted for this position. Medical, Dental, and Vision insurance from Day One Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today! Generous Paid Time Off Program including Paid Sick Days and Parental Leave Team Member Recognition and numerous learning and advancement opportunities and more! HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. Schedule Details: Our Sales Gallery operates 7 days a week. Coordinators work a full-time schedule of varying shifts between the hours of 6:30AM to 6:30PM.

Requirements

• High school diploma or equivalent
• 0-3 years of related experience
• Demonstrate excellent communication and interpersonal skill
• Maintain a professional appearance and demeanor
• Balance multiple tasks and assignments and demonstrate strong organizational skills in a fast-paced work environment
• Intermediate digital literacy – familiar with Microsoft Office Suite
• Full flexible schedule required including weekends and holidays

Nice To Haves

• Associate's degree/College Diploma
• Previous customer service experience

Responsibilities

• Follows required script in greeting and seating guests and provides high level of customer service through warm welcome and guest satisfaction
• Verifies accuracy of invitation, as needed, to validate the qualified tour and verify individuals on the invitation
• Identifies and assigns the Sales Executive and Sales Leader per the rotation
• Handles incoming telephone calls and provides responses to inquiries
• Assists in the opening and closing of the Sales Gallery and model rooms, as needed. Ensuring the Sales Gallery and Model rooms are ready for the start of business
• Responsible for presentation as well as preparing and maintaining the kitchen, self-service, and guest seating areas
• Participates in required skills assessments for training and development
• Provides the Sales Executives with general information regarding the tour guest
• Responsible for issuing, logging, printing gifting receipts and gift vouchers
• Performs accurate and timely reporting of exception tour information processing to appropriate department
• Maintains and interprets tour rules and rotation to ensure consistency and integrity of process
• Additional duties assigned by Management, as needed, to further business objectives

Benefits

• Hourly Pay: $26.00
• OPT (Optional Practical Training) status is accepted for this position.
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• HGV provides access to outstanding Team Member benefits, discount travel programs and much more!
• Join HGV to access these premier benefit programs today!
• Generous Paid Time Off Program including Paid Sick Days and Parental Leave
• Team Member Recognition and numerous learning and advancement opportunities and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED