Guest Services Coordinator (Temporary/Summer Opportunity)

HomeServices of America • Bethany Beach, DE

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About The Position

Guest Service Coordinator (Part-Time/ Seasonal) supports the
vacation rental team by assisting guests who have checked-in to answer
questions, coordinate repair requests, inspecting properties, putting check-in
materials together between check-in weekends.

Requirements

• High Scholl diploma or equivalent
• valid drivers license
• good verbal communication and customer service skills
• ability to work independently and with the team
• maintain a flexible schedule
• able to work weekends
• Basic computer skills including Microsoft office.

Responsibilities

• Supports the rental team by responding to calls, emails and messages
• Trouble shoot problems with guests and schedules maintenance calls as needed by entering a work order into our operating system
• Communicating with property owners to keep them updated of any situations
• Handle routine tasks such as delivering items including lightbulbs, mattress pads, shower liners, etc.
• Inspect properties for cleanliness and damages and complete the inspection report
• Perform various errands going out and making new property keys, delivering items to a guest or picking up items left behind by guests.
• Putting together check-in materials for the upcoming arrivals and organizing the check-in envelopes, keys and passes

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees