Guest Services Coordinator, South Waterfront House at the OHSU Rood Family Pavilion OR

Ronald McDonald House Oregon • Portland, OR

61d

About The Position

Guest Services Coordinators provide front-line service and support to guests who are staying at our South Waterfront House in Portland, which is located inside the OHSU Rood Family Pavilion. Our Coordinators work on a team to provide unparalleled compassionate hospitality in our community-supported “home away from home” – checking in and checking out families, working alongside community volunteers, and helping to provide meals and enrichment programs for families with seriously ill children.

Requirements

• At least one year of employment experience is required, preferably in a customer service, social service, healthcare, childcare, or hospitality setting.
• Enthusiastic and outgoing with excellent customer service skills
• Confidence, sensitivity and diplomacy to interact and collaborate with people from diverse backgrounds including guests, volunteers, hospital personnel, staff, donors
• Basic computer proficiency, including email, Word and Excel, and database management
• Ability to work well under pressure, meeting multiple and sometimes conflicting priorities
• Please tell us about how your specific job skills, experience, and personality are a good fit for this position and how you would contribute to the Ronald McDonald House mission.

Nice To Haves

• Fluency in Spanish is a bonus!

Responsibilities

• Providing a warm welcome and first point of contact for guest needs at check-in, check-out, and throughout their stay.
• Connecting guests to community spaces and in-house programs and supporting these activities by distributing toys and welcome bags, overseeing in-house events, supporting volunteer meal groups, and more.
• Ensuring family resources are available and stocked and communal spaces remain clean and organized (in partnership with the housekeeping team).
• Welcoming and coordinating individual and group volunteers
• Supporting the Meals from the Heart program by working with volunteer meal groups and maintaining a stocked pantry and Grab ‘n Go food counter.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed