Guest Services Captain

Casa Bonita Denver•Lakewood, CO

1d•$23

About The Position

Guest Services Captain Casa Bonita Overview: For 51 years, Casa Bonita has been synonymous with families, fanfare, and fun. Restored to its former glory in 2023, Casa transports guests back to a childlike oasis that is both mysterious and captivating, with an unforgettable dining and entertainment experience that includes live music, shows, games and memories that will last a lifetime. Our team members have a shared passion for being a part of the Casa legacy and are eager to work together to define this exciting new chapter in our history. Compensation Range: $23.00/Hour (This is a tip pool eligible role) Summary: As part of the Guest Services team, the Guest Services Captain is responsible for warmly welcoming guests, addressing inquiries, ensuring a seamless arrival experience, troubleshooting issues, and supporting as well as coaching staff to uphold exceptional guest satisfaction throughout their visit.

Requirements

18+ years of age
Minimum 1+ year of supervisory experience or a similar role
Strong interpersonal and communication skills
Passionate about serving others
Strong conflict resolution skills to provide exceptional service and maintain a positive guest experience
Able to communicate effectively in English
Must have reliable form of transportation and be able to work flexible shifts, inclusive of weekends, days, late nights, and holidays
Able to distinguish colors and see both up close and at a distance
Able to lift and carry up to 50 pounds
Able to use manual dexterity, gross motor skills, and fine motor skills
Must be able to walk at least 10,000 steps per shift, including stairs, inclines, and declines
Able to pivot, transition between seated and standing positions, kneel, stoop, and lift throughout shifts
Able to work in confined spaces
Comfortable working in loud, distracting environments
Able to multitask and work efficiently with speed, accuracy, and composure in a fast-paced, high-volume restaurant and entertainment venue under pressure

Nice To Haves

Bilingual in Spanish

Responsibilities

Follow established steps of service to oversee host operations
Able to work independently while maintaining clear communication and collaborating effectively with team members
Welcome and engage with all guests to create a memorable experience
Demonstrate a willingness to learn, adapt to feedback, and comply with all company policies and safety regulations
Maintain communication with the Guest Services team and Front of House Manager
Ensure host stand is stocked with menus and any necessary materials
Assist with Premium and special guest accommodations
Actively assist hourly team members throughout the shift and coach them to ensure the highest level of guest experience and adherence to service standards
May assist the department manager with select tasks related to onboarding and training hourly team members
Perform the duties of a Table Assistant and Guest Services Attendant as needed to facilitate the guest experience
Perform other duties or tasks as assigned by any manager or VP of Operations based on business needs