East Austin Guest Services Attendant

LA CORSHA HOSPITALITY GROUP•Austin, TX

5d•Onsite

About The Position

The goal of our Guest Service Attendant is to create a clean and orderly environment for our guests that will become a critical factor in maintaining and strengthening our reputation. They also ensure guest satisfaction by assisting to maintain cleanliness standards throughout the hotel, as well as assisting guests to their rooms and delivery of miscellaneous items.

Requirements

Knowledge housekeeping standards, common cleaning products and their use.
knowledge of cleaning techniques and methods
knowledge of cleaning sensitive materials
Working knowledge of operating cleaning equipment
Maintain personal knowledge by completing in-house training and workbooks
Visual acuity to inspect and monitor cleaning standards.
Ability to read and follow instructions.
Ability to communicate in a clear, concise, and professional manner with both guests and staff
Willingness to assist others
Must communicate effectively with all levels of management
Maintain high standards of personal appearance and grooming
Maintain regular attendance
Ability to establish and maintain effective working relationships with employees, customers and patrons
Must be flexible to provide assistance to management team in a 24/7 operating environment
Must have reliable transportation
Working extended hours may be required as needed
Regularly required to stand, walk, use repetitive wrist and arm movement, handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl
Regularly pushing and pulling
Regularly lifting up to 40 lbs.

Responsibilities

Assist in cleaning and maintaining public areas throughout the hotel including halls, public restrooms, front desk, and pool area
Assist guests with their luggage from the front desk to their room
Maintain a friendly, approachable, and helpful demeanor with all guests and staff
Deliver any on-call items to guests, as requested
Assist with any guest inquiries regarding the hotel and surrounding areas
Maintain neat and clean cart, equipment, storage rooms, and supplies.
To maintain a clean and professional appearance.
To respect all hotel equipment and property and use with care to avoid unnecessary damage.
Label and submit all lost and found items to the housekeeping supervisor immediately.
Perform housekeeping-related tasks, including laundry, housekeeping and meeting room set up in order to maintain necessary functions.
Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
Wash windows as scheduled
Operate mechanized cleaning equipment
Maintain all cleaning equipment and materials in a safe and sanitary working condition
Monitor and report necessary domestic repairs and replacements
Perform additional duties as required.
Organize work schedule from the room status list, arrivals and departures
Distribute linen, towels and room supplies using wheeled carts or by hand
Realign furniture and amenities according to prescribed layout
Respond to guest queries and requests
Respond to calls for housekeeping problems such as spills, broken glasses
Deliver any requested housekeeping items to guest rooms
Organize and restock cart at the end of the shift
Follow all company safety and security procedures
Report any maintenance issues or safety hazards
Observe and report damage of hotel property