Guest Services Associate

GOODMAN THEATRE • Chicago, IL

11d • $19 - $19 • Onsite

About The Position

The Guest Services Associate is an integral part of the Goodman’s front-of-house department at both the 170 N. Dearborn location as well as at the Theater of the Mind venue, located at 333 North Randolph. This position is responsible for operating the information desk at 170 N. Dearborn and providing customer service to all patrons and visitors at both locations. The Guest Services Associate greets and proactively anticipates the needs of guests and offers thoughtful solutions. This is a part-time position that requires regular evening and weekend hours.

Requirements

• Customer service-related experience in a high-volume setting preferred.
• Hospitality experience a plus
• Must possess sophisticated verbal and communication skills
• Computer literate in Microsoft Office applications
• Highly responsible and reliable
• Ability to work in a fast-paced environment
• Strong interpersonal and problem-solving abilities
• Ability to work stationary and active shifts depending on the type of shift (performance/non-performance)
• Ability to submit shift availability for at least three shifts per week (with at least one of those falling on a Saturday or Sunday performance)
• Ability to work with a flexible schedule (mix of day and evening shifts)
• Capable of moving deliveries of up to 50 lbs.
• Model Behavior and values consistent with The Goodman’s Community Agreements and furthering The Goodman’s IDEAA (Inclusion, Diversity, Equity, Anti-Racism and Access) goals.

Responsibilities

• Welcome all guests in a professional, friendly and engaging manner
• Identify and anticipate guest needs
• Remain knowledgeable of all Goodman accessibility offerings.
• Answer guest inquiries about Goodman services, facilities, box office, and surrounding area
• Accurately log and deliver packages, mail and messages
• Follow all security and safety policies and procedures
• Have knowledge of emergency procedures and assist as needed
• Complete the opening & closing procedures of the facility
• Perform other duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed