Guest Services Associate

Scott Family Amazeum•Bentonville, AR

9d•$12•Onsite

About The Position

Guest Services Associates at the Scott Family Amazeum provide excellent service to all Amazeum guests, ensuring a positive, fun, safe, and memorable experience. Individuals in this position will welcome guests, inform them of museum experiences and programs, and sell tickets and memberships. The ideal candidate will have a passion for powerful guest experiences and enjoy working with people of all ages and backgrounds. Guest Services Associates report to the Guest and Member Relations Manager.

Requirements

Available to work weekdays, at least one weekend day, nights, and some holidays as necessary
16+ years of age at the time of hire
Attained, or working towards, a High School diploma or GED
Must possess excellent communication skills when interacting with visitors and staff both in person and via telephone such as explaining Amazeum offerings while completing transactions
Ability to work in a fast-paced environment while being friendly and outgoing
Good command of general computer applications and basic math skills
Ability to lift up to 20 lbs.
Ability to manipulate objects with fingers and hands, stand, walk, reach, bend and stretch.
Ability to stand for extended periods of time

Nice To Haves

6+ months of cashier service experience
6+ months of customer service experience
Experience with POS systems and databases
Bilingual is a plus

Responsibilities

Provide excellent customer service for Amazeum guests, members, and donors in-person and over the phone
Proactively and warmly welcomes guests, responds to questions, and offers guidance.
Anticipates guest and member issues and is empowered to proactively solve issues and address needs
Effectively operate ticketing system in accordance with established procedures, selling daily and advance admission and memberships
Validates membership cards and pre-purchased tickets for admission
Accurately processes cash, check, and credit card transactions, balancing their own cash drawer at the end of each shift
Actively promote membership, sign up new and renewing members, and troubleshoot common membership issues including lost cards, contact information updates, and upgrades
Assist with procedures including, but not limited to, lost and found items, injuries, and lost guests
Conduct intercept surveys with guests as they exit the Amazeum
Facilitates welcome spiels and checks-in birthday celebrations as well as field trip and group visits
Perform routine office tasks as needed (e.g. separating coupons, filing, copying, data entry, etc.)
Maintain appearance and functionality of workstations, guest queues, ticketing areas, and related spaces, ensuring that all materials and information displayed are current and well stocked
Conducts light daily cleaning tasks to maintain a clean and safe experience
Work in the museum store, Curiosity Corner, as needed, processing store transactions, stocking inventory, and tidying displays
Serves as host for birthday parties, which includes setting up/cleaning part room, serving as the point-of-contact for the birthday family during the party, and facilitating the birthday discovery activity
Work extended schedule during peak periods as needed
Represents the Amazeum in a professional manner at all times including adherence to department standards
Perform additional duties as required