Guest Services Associate

Seronda Network • San Antonio, TX

18h • $37,500 - $43,500 • Onsite

About The Position

We are seeking a highly motivated and customer-oriented Guest Services Associate to join our dynamic team. In this role, you will be the face of our establishment, providing exceptional service to our guests and ensuring that their experience exceeds expectations. The ideal candidate will possess excellent communication skills, a warm and welcoming demeanor, and a strong commitment to customer satisfaction.

Requirements

• High school diploma or equivalent; additional hospitality training is a plus.
• Proven experience in a customer service or hospitality role preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build rapport with guests and coworkers.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Proficient in using computer systems and software related to reservations and guest management.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a positive first impression.
• Assist guests with check-in and check-out procedures efficiently and accurately.
• Manage reservations, including booking, modifying, and canceling as needed.
• Answer guest inquiries regarding hotel facilities, services, and local attractions.
• Handle and resolve guest complaints or issues in a professional manner.
• Maintain knowledge of hotel policies, procedures, and services to provide accurate information to guests

Benefits

• Competitive annual salary with room for growth and development.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement savings plan with employer match.
• Paid time off and company holidays.
• Ongoing training and professional development opportunities.
• Collaborative and friendly work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED