Guest Services Associate

Think Tell Junction • Los Angeles, CA

1d • $23 - $30 • Onsite

About The Position

We are seeking a motivated and friendly Guest Services Associate to join our team and become the welcoming face of our establishment. As a Guest Services Associate, you will play a crucial role in providing exceptional customer service to our guests and ensuring their experience is memorable from the moment they arrive until their departure.

Requirements

• High school diploma or equivalent; higher education preferred.
• Previous experience in customer service or hospitality industry is a plus.
• Strong communication and interpersonal skills to engage with guests effectively.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Proficient in basic computer operations and familiar with reservation software is an advantage.
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed.

Nice To Haves

• Previous experience in customer service or hospitality industry is a plus.
• Proficient in basic computer operations and familiar with reservation software is an advantage.

Responsibilities

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Check guests in and out of their accommodations using the reservation system.
• Assist guests with inquiries and provide information about the facility and local attractions.
• Handle guest complaints with professionalism and empathy, ensuring timely resolution.
• Coordinate with housekeeping and maintenance to ensure guest rooms are clean and in good order.
• Process payment transactions securely and accurately during check-out.

Benefits

• Competitive hourly wage ranging from $23 to $30 per hour.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional growth and development.
• A collaborative and supportive team culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED