Guest Services Associate
About The Position
Have you always wanted to work in a Library? Would you enjoy conversing with patrons while helping them check out their library materials? Do you get excited when you skillfully resolve issues in person and by chatting on the phone? Do you thrive in a team environment that delivers a positive patron experience and would love to have an opportunity to serve in a diverse community? If you answered “yes” to these, then we have an exciting opportunity for you! We are looking for: A customer service champion who will follow our Patron Experience Guidelines to deliver GREAT service to everyone who walks through our doors. A team member who helps ensure the Library remains a Safe, Respectful, and Responsible space by enforcing our Patron Behavior Guide with professionalism and empathy. Someone who understands the importance of privacy and can handle patron data with confidentiality. A flexible worker who is comfortable serving patrons at multiple service points, including the drive-up window, during scheduled shifts. A detail-oriented individual to check out/check in materials, issue library cards, and collect fines and fees accurately and efficiently. A clear communicator to answer phones, provide information, and route calls appropriately. Someone who can accurately enter data for a variety of transactions. A team player to process delivery bins, handle kits, games, and Library returns, and check for missing, broken, or service-needing items. A problem-solver who can process delinquencies, identify lost or damaged items, and troubleshoot patron account issues using both technology and in-person follow-up. A proactive presence who can monitor and tidy public areas like the vestibule, lobby, and restrooms, and report any larger maintenance issues to the proper staff. Someone who can assist patrons using self-checkout stations. Availability to work evenings and weekends is required as part of the regular schedule. Someone who enjoys standing, bending, stretching, and lifting at work. Bilingual in (Spanish/English) highly preferred. What we offer: Generous accrued paid time off, including three weeks of vacation annually, two weeks of sick leave, and eight weeks of paid parental leave. Encouragement for professional growth, including tuition reimbursement. A diverse community that actively uses and supports its public library. An organizational culture that embraces change and supports trying new ideas.
Requirements
- High school diploma or equivalency required.
- One year of experience working with the public is required.
- The ability to use computer, telephone and other office equipment.
- Availability to work evenings and weekends is required as part of the regular schedule.
- Someone who enjoys standing, bending, stretching, and lifting at work.
Nice To Haves
- Bilingual in (Spanish/English) highly preferred.
- Preference will be given to qualified candidates who are bilingual in English and proficient in Polish, Spanish or any of the other languages spoken by patrons we are happy to serve.
Responsibilities
- deliver GREAT service to everyone who walks through our doors
- ensure the Library remains a Safe, Respectful, and Responsible space by enforcing our Patron Behavior Guide with professionalism and empathy
- handle patron data with confidentiality
- serving patrons at multiple service points, including the drive-up window, during scheduled shifts
- check out/check in materials, issue library cards, and collect fines and fees accurately and efficiently
- answer phones, provide information, and route calls appropriately
- accurately enter data for a variety of transactions
- process delivery bins, handle kits, games, and Library returns, and check for missing, broken, or service-needing items
- process delinquencies, identify lost or damaged items, and troubleshoot patron account issues using both technology and in-person follow-up
- monitor and tidy public areas like the vestibule, lobby, and restrooms, and report any larger maintenance issues to the proper staff
- assist patrons using self-checkout stations
Benefits
- Generous accrued paid time off, including three weeks of vacation annually, two weeks of sick leave, and eight weeks of paid parental leave.
- Encouragement for professional growth, including tuition reimbursement.
- A diverse community that actively uses and supports its public library.
- An organizational culture that embraces change and supports trying new ideas.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
