Guest Services Associate

JLL•Chicago, IL

5d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The Guest Services Associate is responsible for delivering amazing guest experiences at one of JLL's most exciting client offices. This role creates best-in-class reception and concierge experiences for employees, business clients, community members, and interview candidates. As the all-around experience expert working with teams across the organization, you'll be at the heart of our reputation for extraordinary guest services, anticipating needs and creating memorable experiences with your warm, welcoming personality. What your day-to-day will look like: Enthusiastically welcome guests, anticipate their needs, and assist with arrival, office orientation, and departure Create memorable experiences with a warm, welcoming personality and proactive approach to addressing guest needs Share knowledge of office services, spaces, and amenities to help guests feel welcomed and productive Collaborate with team members to communicate guest service trends and develop best practices and streamlined processes Track all visitors including vendors, visiting employees, and guests while managing parking and vehicle logs Coordinate security access cards for employees and vendors and welcome event guests with visitor badge printing Manage incoming and outgoing courier packages and mail while assisting with employee on-boarding/off-boarding processes

Requirements

Minimum 2 years of customer service related experience
Flexibility and positive attitude in managing shifting daily priorities and high volume of guests
Excellent communication skills with fluency in English and local language required
Strong multi-tasking abilities while ensuring consistent and elevated guest experiences
Proficiency in a range of information technology tools and platforms
Ability to perform minimal physical activity such as carrying small packages
Demonstrated confidence, professionalism, responsiveness, and exceptional customer service skills

Nice To Haves

Experience in reception, concierge, or hospitality services
Knowledge of office building operations and facilities management
Previous experience with visitor management systems and security protocols
Basic understanding of event coordination and guest services best practices
Experience working in corporate or commercial real estate environments

Responsibilities

Enthusiastically welcome guests, anticipate their needs, and assist with arrival, office orientation, and departure
Create memorable experiences with a warm, welcoming personality and proactive approach to addressing guest needs
Share knowledge of office services, spaces, and amenities to help guests feel welcomed and productive
Collaborate with team members to communicate guest service trends and develop best practices and streamlined processes
Track all visitors including vendors, visiting employees, and guests while managing parking and vehicle logs
Coordinate security access cards for employees and vendors and welcome event guests with visitor badge printing
Manage incoming and outgoing courier packages and mail while assisting with employee on-boarding/off-boarding processes