Guest Services Associate

Boyne Resorts•Cottonwood Heights, UT

1d•Onsite

About The Position

Brighton Ski Resort is seeking friendly, enthusiastic Guest Service Professionals to join our team for the upcoming winter season! Located in the Brighton Center, our Guest Services Office serves as the information hub of the resort. These fast-paced positions require multitasking, problem-solving, and a passion for helping people. If you enjoy being “in the know” and connecting with visitors from all over the world, this is the role for you! As part of our Guest Service Team, you’ll be the first point of contact for many guests. This is your chance to make a great first impression while providing expert knowledge of our products and services. If you thrive in a dynamic environment and love sharing your expertise, you’ll be a great fit for our small but mighty team. We are currently hiring Full-Time Guest Services Desk staff for the 2025/2026 winter season.

Requirements

Must be 18 years or older
A friendly, approachable, and positive attitude with a passion for guest service and the hospitality industry
Strong communication skills – able to listen, explain clearly, and remain professional in all situations
Previous customer service, hospitality, or retail experience preferred (but not required)
Comfortable working in a fast-paced environment with multitasking and problem-solving
Ability to handle transactions accurately and responsibly
Confident working independently and as part of a team
Willingness to learn about Brighton Resort’s products, services, and mountain operations
Ability to remain calm, cool, and collected under pressure
Must be reliable, punctual, and able to work flexible schedules, including weekends, evenings, and holidays. Must also commit to a minimum of 3 shifts per week.
Comfortable working in a mountain environment with winter conditions.
Reliable transportation to and from the resort in winter conditions

Nice To Haves

Salesforce and Five 9 skills preferred but not required
Previous customer service, hospitality, or retail experience preferred (but not required)

Responsibilities

Be a friendly and welcoming face for guests from around the world
Develop a comprehensive understanding of all ticket and season pass products, including rates, discounts, promotions, and events
Work closely with teammates to provide exceptional guest service
Maintain a clean, organized workspace; restock supplies; and assist with opening/closing duties
Communicate clearly and professionally with guests in person, by phone, and via email.
Salesforce and Five 9 skills preferred but not required
Relay important information to other departments to ensure a seamless guest experience
Receive and log lost and found items
Handle difficult conversations with confidence and professionalism, diffusing issues or seeking assistance as needed
Stay informed about resort parking and assist guests both online (via our parking webpage) and on-site in the parking lot
Direct guests to various locations throughout Brighton Resort with accuracy and enthusiasm