Guest Services Associate

Dallas Museum of Art•Dallas, TX

just now•$15•Onsite

About The Position

Reporting to the Guest Services Managers, the Guest Services Associate is a guest-facing position, and the incumbent will have the capability and availability to staff various guest-facing areas of the Museum including museum ticket taking, traveling exhibitions attendant, and other wayfinding positions around the Museum, reception desk, and box office as assigned. The Guest Services Associate will also work closely with the Lead Guest Services Associates to operate the Museum in a safe, efficient, and friendly manner assuring that visitors are being welcomed and assisted as needed. The incumbent must consistently provide excellent guest service while answering questions and providing information about the Museum.

Requirements

High School graduate or the equivalent.
1 year of experience in high-volume guest destination venue (museum, theater, theme-park, stadium.)
Prior retail or customer service experience.
Demonstrated interpersonal skills as outgoing, problem-solver with strong customer service skills is a must.
Basic knowledge of computers, Microsoft software, and POS systems.
Able to work varied shifts, including evenings, weekends & holidays.

Responsibilities

Assist with the opening and closing duties of the Museum for daily operation.
Actively welcome and greet visitors to the Museum.
Communicate with individuals by phone, fax, and email to answer all questions.
Assist with reception calls and guest experience.
Provide information and answer questions about the exhibits on view.
Effectively communicate with other Departments.
Handle sales transactions quickly, efficiently, and accurately.
Must be proactive in promoting additional sales.
Encourage guests to become members by maintaining a working knowledge of membership benefits and accurately enter data into the Membership Patron record.
Communicate and work in a team manner with coworkers and volunteers to ensure a smooth operation.
Maintain cleanliness of the visitor’s service desk.
Other duties as assigned