Guest Services Associate - Start May 2026

Spacious Skies Campgrounds•Austerlitz, NY

6h•Onsite

About The Position

The Guest Services Associate is responsible for managing routine office duties and guest service requests at the campground. As the face of the campground, this role requires a highly organized individual with exceptional customer service skills and a positive, can-do attitude. The Guest Services Associate will work closely with the General Manager, maintenance teams, and other staff members to ensure smooth operations and a welcoming environment for guests. This position reports directly to the General Manager. This role offers the opportunity to be part of a dynamic team and contribute to the campground's success. Spacious Skies operates as a collective, and while this position is for a specific location, opportunities may arise to participate in efforts to grow the brand and operations. In some cases, this may include travel to assist at sister campgrounds.

Requirements

Strong organizational skills and meticulous attention to detail.
Excellent prioritization and time management skills.
Proficiency in computer systems and ability to learn new software quickly.
Ability to work evenings, weekends, holidays, and varying shifts as needed.
High school diploma or equivalent required.
Minimum of 1 year of customer service experience with exceptional interpersonal skills.
Proficiency in computers, including sales tracking software, CRM tools, booking systems, POS software, email, and Microsoft Office 365.
A team player willing to assist others when needed.
Commitment to continuous learning and skill development.

Nice To Haves

Experience with cloud-based reservation systems (CampSpot preferred).
Knowledge of local attractions and outdoor activities is a plus.

Responsibilities

Book and manage reservations using the cloud-based park management system.
Assist guests throughout their stay to ensure a positive experience.
Follow specific cash and credit card handling procedures, using the computer, cash register, credit card machines, and other administrative equipment correctly.
Answer all incoming calls on or before the second ring while staffed at the front desk.
Provide guests with information about local attractions, restaurants, services, and amenities.
Ensure proper communication with maintenance and other crews as necessary.
Perform daily, weekly, and monthly stocking and cleaning duties as assigned by management.
Clean and maintain all areas and accommodations to the highest standard of cleanliness within time limits.
Ensure housekeeping projects do not interfere with guests’ use of facilities and amenities.
Maintain equipment in good condition and ensure appropriate levels of consumables for housekeeping operations.
Conduct routine inspections of facilities and accommodations to ensure cleanliness and functionality.
Ensure compliance with campground policies, procedures, and safety regulations.
Actively participate in team meetings and contribute to a positive work environment.
Organize and assist with on site activities.
Report to the General Manager on operational and guest-related matters as needed.
Perform other duties as assigned.