Guest Services Associate - start end of April 2026

Spacious Skies Campgrounds•Spruce Pine, NC

1d•Onsite

About The Position

As a Guest Services Associate at Spacious Skies Campgrounds, you are the heartbeat of the campground’s front office. You are often the very first voice a guest hears on the phone and the first smile they see when they arrive. This is not just a front desk position. It is a highly visible, operationally essential role that blends hospitality, organization, problem-solving, and leadership support. You will work closely with the General Manager, Maintenance, Grounds, and Housekeeping teams to ensure seamless daily operations and exceptional guest satisfaction. You are a trusted point of contact — someone guests rely on for information, solutions, and reassurance. This role requires strong communication skills, calm decision-making, meticulous organization, and a genuine passion for creating positive experiences. Spacious Skies operates as a collective. While this position is based at one campground, opportunities may arise to participate in brand-wide initiatives or assist at sister properties. In some cases, this may include temporary travel to support operations at another campground.

Requirements

Strong organizational skills and exceptional attention to detail
Outstanding verbal and written communication skills
A calm, solutions-oriented approach in high-pressure situations
1+ years of customer service or hospitality experience preferred
Proficiency in computer systems and the ability to learn new software quickly
Experience with booking systems, POS systems, CRM tools, and Microsoft Office 365
Ability to prioritize multiple tasks in a fast-paced, guest-facing environment
Weekend, holiday, and varied shift availability required
Valid driver’s license and reliable transportation preferred
A positive attitude and willingness to jump in wherever needed
High school diploma or equivalent required
Minimum of 1 year of customer service experience preferred
Demonstrated ability to provide exceptional guest service
Strong computer literacy and comfort using reservation and sales tracking systems
Commitment to continuous learning and professional growth
Ability to sit, stand, and walk for extended periods
Frequent use of computers, phones, and office equipment
Ability to lift and carry up to 25–50 pounds occasionally
Walking throughout the campground as needed to support operations
Bending, reaching, and light physical activity as required

Nice To Haves

Knowledge of local attractions and outdoor activities is a plus
Bilingual (Spanish or French) is a major plus

Responsibilities

Book and manage reservations using our cloud-based park management system (CampSpot preferred)
Greet guests warmly during check-in and ensure smooth, efficient check-out experiences
Answer incoming calls promptly and professionally (by the second ring whenever possible)
Handle guest questions, concerns, and special requests with confidence and care
Provide information about campground amenities, local attractions, restaurants, and outdoor activities
Process cash and credit card transactions accurately following established procedures
Maintain organized records and daily reporting for the General Manager
Organize and assist with on-site activities and guest engagement initiatives
Maintain strong communication with Maintenance, Grounds, and Housekeeping teams to ensure guest needs are met
Conduct routine inspections of facilities and accommodations to ensure cleanliness and functionality
Perform daily, weekly, and monthly stocking and light cleaning duties as assigned
Ensure compliance with campground policies, procedures, and safety regulations
Participate actively in team meetings and contribute to a positive, solutions-focused culture
Document operational issues, guest feedback, and follow-up needs clearly and accurately