GUEST SERVICES ASSOCIATE
About The Position
As one of the great gardens of the world located just 30 miles outside of Philadelphia, Longwood Gardens is rooted in a steadfast mission of bringing joy and inspiration to everyone through the beauty of nature, conservation, and learning. Across our many departments, each and every staff member creates the magic that makes our Gardens distinctive. Our team of dynamic professionals is what sets us apart, and our spirit of legacy, innovation, and opportunity is what guides us. While beauty is our heart, our people are our soul. Longwood Gardens is seeking part-time Guest Services Associates to join our Guest Engagement team. Individuals in this position will be responsible for actively providing hospitality, operational support, and ensuring the well-being of our guests by offering guest engagement year-round. Areas include, but are not limited to displays, events, shows, and talks. Responsibilities include:
Requirements
- The ability to independently deliver exceptional customer service, communication, problem-solving, and organizational skills
- Comfort with proactively approaching guests offering help in a friendly and respectful manner
- A valid driver’s license
- Familiarity with Microsoft Office
- Professional demeanor
- Ability to stand and walk for long periods of time, and work outdoors in varying weather conditions
- Ability to lift up to 25 pounds
Responsibilities
- Proactive interaction with guests and co-workers using Longwood Gardens standards of hospitality
- Supporting events both indoors and outdoors, which includes but is not limited to hosting coat checks, answering questions, assisting guests with wayfinding, driving the garden golf cart shuttles, supporting event photography sessions and supporting the overall logistics of the event.
- Monitoring and preparing assigned areas for guest readiness, including operational tasks such as placing signage, providing wayfinding, and managing crowd control during busy visitation periods
- Operating the garden golf cart shuttles
- Identifying, reporting, and responding to safety concerns in accordance with Longwood policy
- Participating in training sessions and meetings to gain knowledge for effectively interacting with guests
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
