Guest Services Associate

Butterfly Pavilion•Westminster, CO

18d•$16•Onsite

About The Position

The Guest Services Associate is a part-time position responsible for the direct day-to-day operations of the front desk ensuring an excellent member and guest experience from the point of entry to the zoo while processing box office and online admission tickets and selling and renewing memberships, thus honoring the Butterfly Pavilion's mission and guaranteeing repeat guest and member visitation.

Requirements

High School Diploma or equivalent, some post-secondary education preferred
Experience in guest services, membership or hospitality highly preferred.
Customer experience and cash handling experience.
Working knowledge of POS systems, Microsoft Office Suite and internet.
Ability to work effectively in a fast-paced, noisy environment.
Ability to communicate and work effectively with others.
Positive, friendly and outgoing personality.
Punctual and dependable attendance.
Multi-tasking and organizational skills.
Ability to take the initiative and work independently.

Responsibilities

Guest Services and Front Desk Set the tone of the guest experience by creating a welcoming environment by greeting each guest and member with enthusiasm and processing admission with accuracy.
Follow opening and closing procedure for the front desk.
Process admission tickets, new memberships and renewals, discounts and phone reservations through the POS system.
Check in and process payments for group reservations.
Be knowledgeable about and follow policies and procedures.
Cash handling: issue accurate change to guests and count down cash drawer at the end of shift with minimal error.
Preform daily tasks including but not limited to answering the main phone line and transferring calls, data entry, lost and found processing, creating membership packets and other duties as assigned.
Be knowledgeable about all areas of Butterfly Pavilion and accurately share the information with guests and members through face-to-face interactions, phone and email.
Communicate with supervisor about computer malfunction or system issues.
Other duties as assigned Membership Sales and Services:
Sell and renew memberships to meet daily and weekly revenue goals.
Be extremely knowledgeable about membership levels, pricing, policies and procedures.
Address member issues and needs accurately and timely.
Answer all incoming questions about membership through face-to-face interactions, phone and email.
Process online memberships.
Create and distribute membership packets.
Membership form data entry and update records.