Guest Services Associate

The University of Kansas Health System•Kansas City, KS

About The Position

The Guest Services Associate possesses a basic knowledge of computer programs, including 02, the database used for tracking inpatient and outpatient information. The ideal candidate must have excellent verbal communication skills in a high-paced environment, providing superior customer service in person and on the telephone. The associate maintains accurate in-house phone numbers, maps, and other pertinent information as required as well as tracks department location changes, phone number changes, etc., in order to provide up-to-the minute information for internal and external customers.

Requirements

High School Graduate or GED.
Excellent oral communications skills.
Proficient in Windows and Microsoft Office applications.
Basic understanding of written communication.

Nice To Haves

Advanced Spanish - Knowledge

Responsibilities

Demonstrates ability to provide care/service safely and efficiently for the care of each patient.
Assists with operations of the Information Desk for the University of Kansas main Hospital to develop and enhance customer service for all patients and visitors.
With the aid of the health system computer and network, provides rapid and professional response to all patient and visitor inquires in person and over the phone.
Locates appropriate physicians/services for patients and visitors throughout the hospital, pages clinical staff as appropriate.
Maintains a current and up-to-date patient information listing, in-house phone numbers, maps, department locations and other pertinent information as required.
Escorts patients and visitors in wheelchairs if necessary; if unable to leave desk may utilize health system volunteers or Central Transport to assist.
Assists senior patients with outside transportation.
Maintains confidentiality issues including no information, denial and expiration patients.
Works collaboratively and cooperatively with information desk volunteers, including training.
Works cooperatively with other health system employees/internal customers and provides relief at the Valet Receptionist or Heart Hospital Information Desk as needed.
Assists visitors with requests for voter registration, clergy parking and parking ticket validations.
Monitors facility conditions, notifies appropriate department for resolutions.
Maintains up- to- date calendar of events via e-mail notices.
Maintains a neat and orderly information desk.
Tracks inventory of necessary supplies and forms.
Attends mandatory staff meetings.
Follow policies, procedures, and standards; complies with Corporate Responsibility Program .
Assumes responsibility for risk and safety issues associated with position.
Maintains current and up-to-date materials related to area restaurants, accommodations, attractions, etc.
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.