Guest Services Associate (Seasonal) (64959)

Chesapeake Bay Maritime Museum•St. Michaels, MD

5d•$15 - $16•Onsite

About The Position

The CBMM’s Guest Services function encompasses admission, ticket & membership sales, customer service, retail sales, marina operations, and security. As part of the front-line Guest Services Team, CBMM’s Guest Services Associates are responsible for ensuring that all guests are greeted, engaged, and informed about CBMM; helping to educate and promote CBMM’s mission to members, visitors, and the local community.

Requirements

Cheerful and pleasant personality.
Excellent co-worker and team player.
Customer service and sales oriented
Excellent communication skills.
Ability to interact with the public in a proactive, positive, and enthusiastic manner
Ability to multi-task and maintain professional composure in a fast-paced environment
Comfortable working with multiple technology platforms
Comfortable walking/standing in varied conditions, including heat/cold, humidity, and rain.
Must be able to handle some physical labor, i.e., lift objects up to 25lbs, climb stairs, etc.

Responsibilities

Assist the Marina & Guest Services Manager in the day-to-day operations of the Welcome Center, South Entrance, Patriot Cruises Ticketing, and Museum Store
Proactively and cheerfully greet visitors as they enter the Welcome Center, South Entrance, and Museum Store, and efficiently sell admission tickets, program tickets, merchandise, and memberships.
Knowledgeable about CBMM’s offerings and skilled in effectively communicating program opportunities and the benefits of Membership at all levels to guests.
Orient guests to CBMM by providing an overview of the campus.
Assist with group check-in, program registrations, and advanced ticket sales.
Manage incoming phone calls to CBMM’s main line, answer questions, and direct callers to the appropriate department or staff person.
Proactively monitor CBMM’s calendars and email and review the schedule of programs, tours, and activities occurring each day.
Stay up to date on campus updates & communications and be prepared to answer questions about programs/events on campus.
Accurately provide daily cash, credit, and admissions records for the Finance Department.
Ensure that all income correctly reconciles with the system’s records daily.
Follow opening and closing procedures completely and conscientiously.
Ensure all entrances and exits of our campus are properly opened and secured nightly.
Periodically check and record any needed repairs or problems with the exhibitions or grounds and report to management.
Maintain cleanliness of the Museum’s entrance, as well as proactively attending to any litter found on the grounds or in exhibit buildings.
Assume such other duties as are necessary for the operation of the Museum or as assigned by the Marina and Guest Services Manager.