Guest Services Assistant/Health Screener; 0.5 FTE; PM Shift

UnityPoint Health•Madison, WI

60d•$18•Onsite

About The Position

The Guest Services Assistant (GSA), Information desk, Greeter and Health Screener is the front door Ambassador to all patients, families, visitors, physicians, affiliates, students, clergy and employees. The GSA position ensures each customer receives exceptional assistance as related to: information, health screening, visitor management, directions, wayfinding, concierge services, transportation, and guest lodging. This position may have a primary focus to either the Guest Services Desk or the Information/Greeter/Health Screening desk but expected to provide support to either area to maintain operational needs. The GSA coordinates scheduling of all contracted interpreters, is responsible for cash reconciliation and cash handling, external transportation billing and cash posting, and maintains Lost & Found items. The Information/Greeter/ Health Screener desk will initiate positive customer service relations by demonstrating a welcoming personality for patients, family, visitors, and team members. Conducts wellness screening according to organizational and CDC guidelines to ensure our patients, families, visitors, and team members entering our facilities meet the established criteria. Aids in keeping a safe environment in the hospital areas where screening stations are located. Supports the management of patients and visitors entering into the lobby for hospital and hospital-based clinics.

Requirements

High School Diploma or GED
2 years of post-high school experience in a fast-paced office/reception type setting, health care setting or customer service related experience.
Knowledge of MS Office Suite especially Excel, Word and Outlook.
Must have solid computer and typing skills.
Strong math skills with ability to work with money and dispense change correctly.
Ability to interact with a diverse population.
Excellent oral communication and listening skills.
Excellent customer service experience and skills.
Standard keyboarding skills
Ability to multi-task and answer multi- line phone.
Strong organizational and problem-solving skills.
Must be able to work with minimal or no supervision.
Must maintain confidentiality and protect privacy patients.
Maintain professional appearance and maturity.
Possess excellent judgement in meeting the needs of our customers.
Valid driver's license when driving any vehicle for work-related reasons.

Nice To Haves

EPIC scheduling experience
Cash handling experience
Public Notary
Knowledge of medical terminology and hospitality services from a post-secondary school extremely helpful.
Familiarity with Hospital departments, staff, locations, and general functions desirable.