Health Unit Coordinator I (0.5 FTE Day)

Franciscan Alliance, Inc.•Crown Point, IN

3d•Onsite

About The Position

The Health Unit Coordinator I provides operational support to the unit within the defined scope of practice to maintain quality of care standards. This position also acts as a first-line customer service advocate to promote excellence in the customer experience. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT Respond to call lights and direct the inquiry to the appropriate party; activate alerts; monitor tube system where applicable and utilizes proper response etiquette. Greet and assist patients, visitors, physicians, students, and staff; answers their questions utilizing appropriate response standards and coordinate the activities of nursing staff, physicians, hospital departments, patients and visitors to act as a first line customer service advocate. Facilitate communication of patient information, working within the unit as well as with other units and departments; report pertinent information in a timely and accurate manner to ensure appropriate parties have all needed. Answer multi-line telephones answering the caller’s questions or directing the caller to the appropriate party; utilize proper telephone etiquette and respond within the defined service standards. Provide unit support by assisting with bed assignments and maintaining accurate patient locations in Epic. Assist in the onboarding and training of new employees to ensure all employees receive consistent and accurate information. Transcribe physician orders as required, utilizing basic knowledge of anatomy and physiology, disease process, medical terminology, and accepted abbreviations to ensure timely and accurate completion of patient care records in accordance with policies and procedures. Twenty hours per week, working weekdays and every other weekend from 6:30 a.m. to 3:00 p.m. CST.

Requirements

High School Diploma/GED Required
Basic Life Support Program (BLS) - American Heart Association Required within 90 Days

Nice To Haves

1 year Healthcare or related experience Preferred
Health Unit Clerk (HUC) Preferred
Certified Nursing Assistant (CNA) Preferred

Responsibilities

Respond to call lights and direct the inquiry to the appropriate party
Activate alerts
Monitor tube system where applicable and utilizes proper response etiquette
Greet and assist patients, visitors, physicians, students, and staff
Answer questions utilizing appropriate response standards
Coordinate the activities of nursing staff, physicians, hospital departments, patients and visitors to act as a first line customer service advocate
Facilitate communication of patient information, working within the unit as well as with other units and departments
Report pertinent information in a timely and accurate manner to ensure appropriate parties have all needed
Answer multi-line telephones answering the caller’s questions or directing the caller to the appropriate party
Utilize proper telephone etiquette and respond within the defined service standards
Provide unit support by assisting with bed assignments and maintaining accurate patient locations in Epic
Assist in the onboarding and training of new employees to ensure all employees receive consistent and accurate information
Transcribe physician orders as required, utilizing basic knowledge of anatomy and physiology, disease process, medical terminology, and accepted abbreviations to ensure timely and accurate completion of patient care records in accordance with policies and procedures