Guest Services and Event Assistant

University of New Mexico•Albuquerque, NM

4d•$14 - $16

About The Position

UNM Food, LoboCard Office, and the University Club are seeking a student employee to serve as a Guest Services and Event Assistant. This position will interact with customers, clients, and staff members in all three departments on a regular basis with a focus on operations and events at the University Club at The Championship Golf Course. A successful candidate will be someone with strong customer service skills, a friendly demeanor, excellent attention to detail, and a flexible schedule. Evening and weekend hours may be necessary depending on the event schedule. Duties and responsibilities may include, but are not limited to, the following:

Requirements

Current student enrolled at the University of New Mexico
Ability to interact with students, faculty, and guests
Ability to answer phones and emails proficiently
Flexible scheduling including weekends and evenings

Nice To Haves

Familiarity with Microsoft 365, particularly Outlook
Proficient in Microsoft Office
Strong communication skills, both orally and in writing
Customer service experience

Responsibilities

Assisting the University Club manager with daily operations and special event planning for members.
Delivering excellent customer service to faculty, staff, and students in each interaction.
Giving tours of the event space.
Scheduling events within our event management software.
Answer phone call and email inquiries about renting meeting rooms or event space.
Assisting clients and coordinating schedules with event planning logistics, catering, and on-site event coordination.
On-site facilitation of events ensuring that event operations are in accordance with event goals and objective; maintains relationships with attendees and resolves or manages the resolution of issues and problems as they arise.
Plans, schedules and coordinates logistical activities for special events, which may include arrangements for registration, meeting facilities, food services, audio visual equipment with the client contact.
Maintains records, reports, and conference and special event files as required in Excel, Word or PowerPoint.
Assist with administrative duties for multiple departments.
Assisting UNM Food with inventory management, vending solutions, and other various special projects.
Ability to manage multiple tasks, adhere to a dependable schedule, and communicate scheduling needs in a timely manner.