CWS Front Desk (GSA) 1

Sandpiper Property Mgt•Charleston, SC

About The Position

Ready to be the essential first impression and the main point of contact for our guests? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next Guest Services Ambassador (GSA)! This is a critical, high-visibility role where you act as the "face" of the hotel, responsible for conducting front desk operations in an efficient, accurate, and thorough manner. You are key to ensuring an excellent guest experience and collaborating with all departments, demonstrating your commitment to our value to "Bring the Energy." As the GSA, you blend top-tier guest service with efficient administrative and safety operations to ensure the property runs smoothly 24/7.

Requirements

High school diploma or equivalent (GED).
Must be able to read, write, and speak English proficiently.
Intermediate computer operation, effective communication with staff and guests, and effective conflict management, negotiation, and sales skills.
Ability to read, comprehend, and follow written procedures.
Must be able to respond calmly in situations of conflict and stress, adapt to changes in daily work, and problem solve in a timely manner.

Nice To Haves

1 or more years of experience in the hospitality, retail, or food service industries (preferred).
Basic understanding of several common office/front desk procedures and practices.

Responsibilities

Provide an excellent guest experience for all guests by greeting them warmly and providing assistance as needed.
Meet with and solicit comments from guests regularly to determine satisfaction.
Respond to situations and manage guest conflict calmly and effectively to ensure the greatest guest satisfaction possible.
Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events.
Respond to guest service calls efficiently and expediently.
Ensure safety of the building and occupants, contacting emergency services/law enforcement when needed.
Be able to respond effectively and according to procedure in times of emergency.
Inspect studios and public spaces daily according to company and brand standards.
Ensure all policies and procedures are accurately followed at all times.
Document work activity using the appropriate log and according to policy and procedure.
Execute the lead management process and complete all sales and marketing objectives as established by supervision.
Review Studio Inventory daily to ensure maximization of studio revenue.
Maintain effective sales of ancillary offerings to accommodate guests’ needs and maximize revenue.