Guest Services Ambassador (Seasonal)

Chicago Cubs•Chicago, IL

10d•$17•Onsite

About The Position

Our business is a team sport built on creating and delivering memorable experiences around Cubs baseball and other live events. Chicago Cubs | Marquee 360 | Marquee Development | Marquee Ventures Each brand stands as unique as the teams that drive them. We welcome you to learn more about us. BEING PART OF THE TEAM Our business is a team sport that began on a field with baseballs and bats and has evolved into one of the most recognizable brands in sports and entertainment through Cubs baseball and live events. Our success is driven by our people, who work to create and inspire change in an engaging, collaborative and inclusive environment. As a team, we continue to build a culture on and off the field that delivers unforgettable experiences for one another, our fans and community. In support of that effort, we expect associates to work primarily in our office. Are you ready to be part of it? OUR STORY THE CHICAGO CUBS FRANCHISE The Chicago Cubs franchise, a charter member of Major League Baseball’s National League since 1876, has won the National League pennant 17 times and was the first team to win back-to-back World Series titles in the 1907 and 1908 seasons. In 2016, the Chicago Cubs made history again when the team won its first World Series in 108 years, ending the longest championship drought in North American sports. Known for its ivy-covered outfield walls, hand-operated scoreboard and famous Marquee, iconic Wrigley Field has been the home of the Chicago Cubs since 1916 and is the second oldest ballpark in Major League Baseball. In 2009, the Ricketts family assumed ownership of the Chicago Cubs and established three main goals for the organization: Win the World Series, Preserve and Improve Wrigley Field, and Be a Good Neighbor. HOW YOU’LL CONTRIBUTE: The Chicago Cubs Guest Services Staff plays a vital role in delivering a best-in-class fan experience to guests of Wrigley Field. Our Event Staff are energetic, engaging, passionate, personable, and welcoming. Through the lens of service, we seek candidates who are focused on the guest experience and strive to create best-in-class customer service for our loyal fans while supporting the execution of a variety of unique events across the Wrigley Field campus. We are looking to welcome new Event Staff members to our teams for our 2026 events season. CLICK HERE TO LEARN MORE If you think you have what it takes and want to be part of the team, apply today! Interview & Hiring Timeline: interviews with qualified candidates are anticipated to take place beginning at the end of January and then monthly throughout the summer.

Requirements

Must be at least 16 years or older
Ability to work the minimum number of hours per season (270) including nights, weekends and holidays throughout the year. This averages to be about 45 hours a month.

Responsibilities

Deliver best-in-class customer service to all guests of the ballpark
Assist guests by scanning and checking tickets, greeting and directing ballpark guests, and answering questions about Wrigley Field offerings and policies
Resolve guest concerns and special requests within the framework provided via the Seasonal Associate Handbook and training while upholding the "Wrigley Field Fan Code of Conduct"
Ability to work indoor and outdoor in a variety of weather conditions and effectively adapt to a changing work environment
Promote a safe and enjoyable experience by identifying and reporting inappropriate behavior, safety risks or medical situations through functional hierarchy
Use knowledge of Wrigley Field and Cubs history to engage fans and guests to deliver exceptional service
Perform additional responsibilities as needed and as directed by supervisory personnel

Benefits

Option to purchase a discounted meal on game days
Complimentary off-site parking & shuttle transportation to/from Wrigley Field on night & weekend game days
Exclusive special events for associates
Professional development & engagement opportunities
Rewards & recognition programs
Access to best-in-class facilities including an associate locker room & break room
Uniform(s) provided at no cost

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume